[{"reviewer":"Annette Hewitt","starRating":"FIVE","comment":"They went above and beyond the call of duty! I love visiting this Pearle Vision!","updateTime":"2025-09-12T21:34:39.791678Z"},{"reviewer":"Beth Burnside","starRating":"FIVE","comment":"Staff was amazing. They got me in early, were friendly and efficient! Have a large selection of frames that are stylish and reasonably priced! Melanie helped me out and she was amazing!","updateTime":"2025-08-21T01:37:05.777952Z"},{"reviewer":"Jeannette Schwartz","starRating":"FIVE","comment":"When you go to an eye doctor, you want to know that the staff and doctor are very knowledgeable in finding the right set of glasses for you and knowing exactly what your prescription should be.\nI’ve been visiting Pearl vision for a few years now. I’m always greeted with such beautiful smiles, kind and courteous staff members. Giving their suggestions recommendations for what looks best with my facial and hairstyle.\nVery knowledgeable doctor who takes the time to explain things to me so that I know what is happening to my eyes as I get older.\nI highly recommend Pearle as my vision provider.","updateTime":"2025-08-19T17:18:31.202378Z"},{"reviewer":"michael madigan","starRating":"FIVE","comment":"I have been going here for a number of years. Always have a pleasant & professional experience. Now we bring our children here. Thank you Melanie for taking care of us!","updateTime":"2025-08-18T20:43:38.455765Z"},{"reviewer":"Amanda Metzner","starRating":"FIVE","comment":"Pearle Vision was outstanding, form helping me pick out glasses to my eye exam with both the tech and the doctor. Personal, professional, proficient is how I would explain them . I would highly recommend them to anyone.","updateTime":"2025-08-18T19:17:33.969604Z"},{"reviewer":"Melissa Vandermuss","starRating":"FIVE","comment":"I had a wonderful experience, Melanie was so helpful in helping me pick out my frames. She was very knowledgeable and very kind! I can’t wait to go back when I need more glasses!!","updateTime":"2025-08-18T19:14:46.195685Z"},{"reviewer":"Casey Wians","starRating":"FIVE","comment":"Staff arevery friendly n the place n clean and inviting. I will be going back.","updateTime":"2025-08-18T19:04:40.653431Z"},{"reviewer":"Anna BeFay","starRating":"ONE","comment":"My initial appt the worker was on the phone multiple times taking calls while she was entering in my prescription and eye glasses. I asked her multiple times to confirm they are the correct lenses she entered because nothing on the bill showed “eyezen”. She continued to tell me it was, however was still hesitant and unsure and didn’t ask anyone else she worked with to help her confirm the way she entered it. When i pickup my glasses, they didn’t seem right but i kept them on for a few days. All of a sudden i get a call stating i owe another $80 because she didn’t invoice something right? I said i wasn’t paying any more money until i know my lenses are correct and someone can confirm you ordered me eyezen lenses. Low and behold she didn’t order me the correct ones, and they actually owed me money back… Won’t be returning here. I wear glasses every day of my life and to spend hundreds of dollars after being reassured it was correct.. messing with peoples prescriptions /eyes and money! Make sure you advocate for yourself and your eyes if they at all seem unsure in the information they are giving.","updateTime":"2025-08-15T20:37:25.776618Z"},{"reviewer":"Shannon Meyer","starRating":"FIVE","comment":"Melanie came to my rescue when my glasses broke. THANKS MELANIE!! My first time at Pearle Vision was so welcoming! The receptionist was extremely nice. Dr. Smith was so knowledgable about my situation. Amy was amazing at providing me with the care I needed for having glasses! I highly recommend going to Pearle Vision for your eye care needs!!!! Great staff!","updateTime":"2025-08-13T13:43:25.489341Z"},{"reviewer":"Jonna Tellinghuisen","starRating":"FIVE","comment":"Dr. Smith gave me the most thorough eye exam I have ever had and he took the time to explain his findings very thoroughly in layman terms. I highly recommend Dr. Smith for anyone looking for an excellent optometrist and I love the Prada frames. They have a very stylish frame selection.","updateTime":"2025-08-05T17:35:56.528093Z"},{"reviewer":"Daveed","starRating":"FIVE","comment":"Organized , efficient professional yet friendly","updateTime":"2025-07-25T04:23:00.281579Z"},{"reviewer":"Lesley Wiegel","starRating":"FIVE","comment":"This was my first eye exam outside of another company in 20+ years. It was a GREAT experience! Dr. Smith was wonderful. He was very knowledgeable and personable. Melanie and Amy were also outstanding with helping select glasses, reviewing lens options and going over pricing. Leaving the office I felt confident in the slight prescription tweak and another type of contact to try and cannot wait to get my new glasses.","updateTime":"2025-07-21T11:29:40.857529Z"},{"reviewer":"e","starRating":"FIVE","comment":"The doctors and staff here are extremely kind and listen to your concerns. Office is always very clean they have so many options for glasses. They have always been on time with appointments which is a huge plus also. Also brought my son here in the past and they were very patient with him and his concerns.","updateTime":"2025-06-11T19:28:10.449463Z"},{"reviewer":"Cindi Waller","starRating":"FIVE","comment":"Incredibly friendly and helpful staff! Dr. Smith is the best eye doctor I have ever had!! I have proudly been going here for 5 years now. :)","updateTime":"2025-05-26T16:18:44.222490Z"},{"reviewer":"vance wingo","starRating":"FIVE","updateTime":"2025-05-26T13:36:49.689131Z"},{"reviewer":"Cheryl Ress","starRating":"FIVE","comment":"Jera took the time to help me find a pair of glasses that would suit my needs AND that looked good on me.","updateTime":"2025-05-19T02:20:41.172942Z"},{"reviewer":"Brenda Buhr","starRating":"FIVE","comment":"I love it here! All of the employees are so nice and they make me feel comfortable while I'm there. Melanie at the counter is my favorite! I wouldn't go anywhere else.","updateTime":"2025-05-18T12:43:29.174365Z"},{"reviewer":"Melissa Lutsey","starRating":"FIVE","comment":"I e known Dr Smith for years. His knowledgeable, kind and will to try different solutions to eye care","updateTime":"2025-05-02T18:34:17.831400Z"},{"reviewer":"Dan Wilewski","starRating":"FIVE","comment":"These folks came through on my issue with the delayed trials. I got an email today from them extending a helping hand until my trials come in. Also, The Dr. is the best in the industry.","updateTime":"2025-04-05T03:41:09.690489Z"},{"reviewer":"Romandine Family","starRating":"ONE","comment":"Zero stars is not available\nWorst experience ever! So much for the money back guarantee!\n\nPearl Vision at 2665 Monroe Rd Suite 100, De Pere, WI 54115 should have their franchise revoked!!\n\nI went in for my first eye vision test in over a decade. I started using cheaters about six years ago. Started at a 1.25 now I'm at a 2 so it was time to get a pair of real glasses.\n\nThe eye exam experience was great the customer service was awful.\n\nI went to Pearl vision because it was a money back guarantee.\n\nWhen my glasses came in two weeks later the text could not get them to sit correctly on my head i kept telling them it didn't feel right i know this is my first pair of glasses but they're just not feeling right all they kept saying is they're straight they were trying to fit my head to the glasses instead of the glasses to my head. After 5 or 6 times of them telling me they were straight and there's nothing they can do, I left with my glasses my wife bought 2 pair so over $1000 later we went home.\n\nI tried my glasses for a couple of weeks then went back for my money back guarantee as I was completely unsatisfied.\n\nI use multiple screens at work and the glasses were not focusing when I was going from 1:00 to the other so I went back to my cheaters.\n\nWhen I went to take them back they're like there's no such thing as a money back guarantee. I showed them the PV's website the money back guarantee, the person behind the counter replied \"oh..\"\nShe then said our return policy is posted that we do not refund the purchase price, we have it posted for you to read. i asked where's it? She showed me it was 8 feet behind the counter in a corner facing away from the register.\n\nI told her I come to a store because I can't see well and you have it 8 feet behind the counter facing away. My wife said that's not right the staff who again made us feel bothered like we were there trying to get service once they had our money begrudgingly agreed.\n\nKeeping the stores refund policy 8 feet behind the counter facing away from the customer in a place where you go because you have trouble seeing is like asking the deaf person to listen to the recording of our store policy on refunds.\n\nI would like to get my money back is there anything you can do? I purchased my glasses from the above mentioned store.\n\nSo much for the Pearl Vision Promise I received after I purchased my glasses in an e-mail I was sent.\n\nThe Pearle Vision promise\nIf you aren’t 100% satisfied with your eyewear purchase, you can return it in its original condition within 30 days of purchase.","updateTime":"2025-03-25T20:16:21.711186Z"},{"reviewer":"Hunter Linzmeier","starRating":"FIVE","comment":"Staff and Dr. Smith are very nice, helpful, and quick.","updateTime":"2025-01-09T13:08:17.893089Z"},{"reviewer":"Jared Carlson","starRating":"FIVE","comment":"Awesome doctor. Everyone was super nice and friendly. Super nice and clean building. Large selection of reasonable frames. Highly recommend Dr. Smith.","updateTime":"2024-12-20T18:32:38.190075Z"},{"reviewer":"Jerry Tignall","starRating":"FIVE","comment":"Dr Smith & Staff are always great to work with!! Dr Smith is very thorough and listens to your needs and addresses them, something you don't always find these days!! Dr. Smith has a very friendly and caring staff that goes the extra mile to take care of their customers!!","updateTime":"2024-11-07T13:53:57.367961Z"},{"reviewer":"Josh Pantzlaff","starRating":"THREE","comment":"Dr. Smith was great, very knowledgeable and made my eye exam a breeze with no pressure to upsell services a person doesn’t need. The reception staff however was very clipped and standoffish in person. I received the wrong prescription and did not catch the error until I’d ordered new lenses. When I realized what had happened and contacted the office I was spoken to very dismissively and was told they would email the correct prescription before being hung up on. No recognition of the error, no apology, no offer to cover shipping of return of the lenses ordered on a bad prescription. While the company I ordered glasses from is willing to refund me, I’m now out an additional $50 since the coupons I used initially are no longer valid.","updateTime":"2024-08-03T00:19:39.837272Z"},{"reviewer":"Rusty Campo","starRating":"FIVE","updateTime":"2024-05-14T22:26:42.077335Z"},{"reviewer":"Robert Ernest","starRating":"FIVE","comment":"Dr Smith and the team at Pearle Vision go above and beyond each time me and my family visit. We made the change to Pearle Vision about 2 years ago and we couldnt be happier!","updateTime":"2024-05-07T21:27:55.133852Z"},{"reviewer":"David Sanabria","starRating":"FIVE","comment":"Excelente service great prices","updateTime":"2024-04-14T00:26:00.447928Z"},{"reviewer":"Rick Paulick","starRating":"FIVE","comment":"Five stars! This year at my examine I was introduced to a machine that takes a picture of your eye without needing those drops that dialect your eyes. This past summer my heart was broke as my expensive pair of Maui Jim's broke. I walk in, any way these can be repaired. They are under warranty. They sent them out, repaired, no charge. A great Dr. and staff, technology, and a fantastic selection of frames. I think this is my third year being a customer.","updateTime":"2024-02-03T22:42:56.622440Z"},{"reviewer":"Breanna Demro","starRating":"FIVE","comment":"Best Eye Care in Green Bay. They have the best selection in both sunglasses as well as eye glasses and many different name brands including brand names! The 1st time I went there I walked in and was greeted by an Associate by the name of Melanie who was very pleasant and spent quite some time helping me find what I was looking for. Prices are very reasonable and service was excellent as well!","updateTime":"2024-01-18T00:44:01.903760Z"},{"reviewer":"Amanda Nettekoven","starRating":"FIVE","comment":"After running into roadblocks trying to order just lenses and not having to send my glasses in I found Pearl Vision. When I called clearly frustrated they put me at ease and told me to come on in. While there they were nothing but amazing. Super friendly and walked through everything. Prices are comparable to all other places. Would definitely recommend","updateTime":"2023-12-17T16:36:46.757937Z"},{"reviewer":"DeeAnn Crabill","starRating":"FIVE","comment":"Great experience, got great advice on what type of lenses to get and got my new glasses quickly!!","updateTime":"2023-11-19T20:13:47.860347Z"},{"reviewer":"Angela Nehring","starRating":"FIVE","comment":"Great service. High quality glasses.","updateTime":"2023-10-31T03:07:21.571673Z"},{"reviewer":"Erika Balza","starRating":"FIVE","comment":"Amy was AWESOME! Amy knows what she is talking about with respect to lenses and all of the various options, and she was spot-on with what I would want/need for my lenses. The process of ordering new lenses was so easy and fast! Not the \"I want you out of here\" fast, but it was such a smooth process from the start to the end. Thank you to Amy for her knowledge of your industry!","updateTime":"2023-09-06T14:20:04.624100Z"},{"reviewer":"Mike Poppell","starRating":"FIVE","comment":"Dr Smith and staff were very caring and took their time to explain everything about the exam and their products. I was very satisfied with all aspects of their practice and highly recommend them.","updateTime":"2023-08-02T13:30:40.228931Z"},{"reviewer":"John Blossom","starRating":"FIVE","comment":"I walked in with a problem with my glasses. They helped me immediately! Great staff.","updateTime":"2023-06-29T21:32:42.535321Z"},{"reviewer":"brandon nowak","starRating":"FIVE","comment":"Great people nice and friendly and very very knowledgeable and fair pricing would definitely recommend","updateTime":"2023-06-26T22:14:32.302642Z"},{"reviewer":"Vicki Kropp","starRating":"FIVE","comment":"Dr. Smith and staff at Pearle Vision in Bellevue, are top notch. Extremely helpful and knowledgeable. A+++","updateTime":"2023-05-15T21:51:15.433666Z"},{"reviewer":"Michael Sule","starRating":"FIVE","comment":"The eye doctor was very good and his staffing was friendly and nice to work with.","updateTime":"2023-05-11T12:48:01.833121Z"},{"reviewer":"Kyle Feige","starRating":"FIVE","comment":"Great people, very friendly and the doctor is very east to speak with. Actually takes time to explain everything.","updateTime":"2023-04-25T23:14:29.808530Z"},{"reviewer":"Adam Schadt","starRating":"FIVE","comment":"Dr Smith and his staff were fantastic! Very knowledgeable, friendly and patient while answering all my questions and assisting me during my eye exam and glasses purchase. Highly recommend having your eye care taken care of here at Pearle Vision.","updateTime":"2023-03-29T21:46:55.230162Z"},{"reviewer":"Antonio Harris","starRating":"FIVE","comment":"Wonderful service and staff! Doctor Smith explained everything with great detail. I will recommend to all my friends and family.","updateTime":"2023-03-24T01:14:34.254544Z"},{"reviewer":"Samantha W","starRating":"FIVE","comment":"Had a great experience at Pearle Vision buying contacts and glasses. The store was well organized and stocked, Melanie was exceptionally helpful with choosing styles of glasses and then worked with my insurance to ensure I received the best deal. I love my new glasses and went back in to order a pair of sunglasses so I could take advantage of the deal available. I plan to switch my eye care to the optometrist there as well. The whole experience was great and I felt like I was in good hands. Definitely recommend.","updateTime":"2023-03-23T21:55:53.642932Z"},{"reviewer":"chris ricca","starRating":"ONE","comment":"Complete joke. Refused to give me the prescription, made me buy glasses there, said they would be done in a few days and now saying they have weeks to get them done. Also refusing a refund. Stay away!","updateTime":"2023-03-23T14:56:27.674748Z"},{"reviewer":"Meredith Capelle","starRating":"FIVE","comment":"Dr. Smith is such a great doctor! He always gets my prescription spot on! I highly recommend going to him for your eye care needs. He has the most up to date equipment and gives a thorough exam. The office is clean, bright and beautiful! The opticians are highly educated and can help you pick out the most stylish frames too. You won’t be disappointed.","updateTime":"2023-02-28T19:27:09.481176Z"},{"reviewer":"Samantha Corsten","starRating":"TWO","comment":"I went in for my exam and everything went fine. I was told my trial contacts would take less than two weeks to come in, it took over a month. Then when I called to have my prescription sent over to me, I noticed that my paper prescription was different than what I received for my contacts themselves. I called and tried to explain which they did not understand. I ended up having to go into the store which was also just unsatisfactory. I sat down and explained again what happened. I was told how I was incorrect and the eye doctor was right and that I don't listen. Im not sure why I had to pay for an exam that they messed up and could've sent me last years prescription like they did anyways. It's fine, I just won't be able to see clearly. I've been coming here for a few years now and am very dissapointed on my visit; because of this I will no longer support/use this eye doctor. If you don't wanna be listened to and you wanna be treated like you know nothing, Id 10/10 recommend Pearle Vision.","updateTime":"2023-01-28T16:14:53.088514Z"},{"reviewer":"Kaila Jagielski","starRating":"FIVE","comment":"I would highly recommend Pearle Vision in DePere. Great experience start to finish! Thank you for the great service you provided!","updateTime":"2022-12-12T02:05:53.585326Z"},{"reviewer":"Alicia Brown","starRating":"FIVE","comment":"I woke up alarmed to a puffy right eye - when I arrived to Pearle Vision, I received immediate, informed, attention. After that experience, I decided this establishment family and my primary place for eye care needs. Grateful for their professional and cutting edge approach.","updateTime":"2022-12-04T20:21:50.311416Z"},{"reviewer":"Gary Richgels","starRating":"FIVE","comment":"Melanie and Amy were outstanding. This was my first time there and will be where I go back in the future. Selection was great, price was great and so was the helpful staff. Highly recommend","updateTime":"2022-11-10T22:57:36.726738Z"},{"reviewer":"Sandi Rodriguez","starRating":"FIVE","comment":"I was extremely happy with the time and attention I felt with Dr Smith and his staff. It was very thorough. I've been to other places in the past and felt like a number or just rushed through. I will be sending my husband & son to see him! Loved the assortment of frames as well! The associates were friendly and helpful! Great place!","updateTime":"2022-11-03T16:55:15.275982Z"},{"reviewer":"Keegan Hoffman","starRating":"FIVE","comment":"A fantastic team of professionals. Dr. Smith made me excited about my eye health and vision. I picked out a great pair of lenses that came in quickly and were custom fit to my head. Myself and family look forward to eye care with Pearle Vision for years to come.","updateTime":"2022-10-20T18:55:58.834882Z"}]