[{"reviewer":"alli kuala","starRating":"FIVE","comment":"Always have a great experience here! The Dr is very quick and knowledgeable and the other staff are very friendly as well. This place is a gem if you are in the Lake Stevens area!","updateTime":"2025-08-30T19:58:29.513808Z"},{"reviewer":"Javier Aranda","starRating":"FIVE","comment":"Great personal service!!","updateTime":"2025-08-15T18:04:20.902596Z"},{"reviewer":"Prabha Chinaswamy","starRating":"FIVE","comment":"Awesome experience at Lake Stevens Pearle Vision! Both the doctor and the front desk team were friendly, professional, and helpful. They even offered free adjustments for my glasses. Thank you for the great service!","updateTime":"2025-08-13T23:22:37.265921Z"},{"reviewer":"Jarik Bautista","starRating":"FIVE","comment":"family friendly, professional and courteous!","updateTime":"2025-08-13T00:27:34.109566Z"},{"reviewer":"Debbie Nelson","starRating":"FIVE","updateTime":"2025-07-31T19:20:16.231821Z"},{"reviewer":"Matthew Erdmann","starRating":"FIVE","comment":"Been seeing Dr Michael Fleming since moving to Lake Stevens in 2020 and have been well taken care of. Additionally, the staff that runs his office is wonderful. I have the most interaction with Matt and he helped me identify new frames and made sure they fit right as well as made sure I was getting the most benefit from my insurance with contact lenses. Matt went above and beyond too by repairing my frames that were more than a year old when he didn’t have to. This is why I will keep coming back! Thank you Dr. Fleming and Matt!","updateTime":"2025-07-17T21:57:31.697223Z"},{"reviewer":"marissa charawell","starRating":"FIVE","comment":"Wonderful service from Matt at the Lake Stevens location, very efficient and helpful :)","updateTime":"2025-07-15T22:51:31.313179Z"},{"reviewer":"Thomas Boonthue","starRating":"FIVE","updateTime":"2025-07-15T17:14:04.702439Z"},{"reviewer":"Cherie Guidry","starRating":"FIVE","updateTime":"2025-07-11T21:25:16.578011Z"},{"reviewer":"Lisa Weimann","starRating":"FIVE","comment":"Matt was so great!! I came in without an appointment, and he managed to fit me in during the many appointments that came and went while I was there. I left with a new pair of glasses at 50% off and a new set of lenses covered by my 'plan'. I highly recommend Pearle Vision in Lake Stevens and Matt for his expertise and care.","updateTime":"2025-07-07T22:27:55.456062Z"},{"reviewer":"Cristina Briseno","starRating":"FIVE","comment":"I want to say thank you to Alisha form Pearl Vision. She made my day; I have some very fancy and expensive vision glasses that I dropped and stepped on them that day. The end piece got uneven. I went to Pearl Vision and Alisha fixed my glasses for FREE. I was very happy and I would like to recommend this place for its amiability, professionalism, and customer service skills.","updateTime":"2025-07-05T03:37:55.323794Z"},{"reviewer":"A Dahl","starRating":"ONE","comment":"I've gone to see Dr. Flemming for several years. I needed to make an appointment for new glasses. Nobody picked up the phone , so I left a message. Someone from Dr. Flemming's called me and told me my insurance doesn't cover vision. That's silly, because I've seen him for a few years.. Anyway, I didn't like like the dismissive attitude I got after the message or when I finally got in touch with someone in his office.I guess my patronage isn't very important..","updateTime":"2025-07-05T00:15:45.685210Z"},{"reviewer":"Zella Wheeler","starRating":"FIVE","comment":"Great customer service from Matt at Lake Stevens Pearle Vision! Highly recommend this location!","updateTime":"2025-06-28T20:04:00.877447Z"},{"reviewer":"Daniel Moore","starRating":"FIVE","comment":"Very knowledgeable and professional team!","updateTime":"2025-06-27T03:24:51.187148Z"},{"reviewer":"NB","starRating":"FIVE","comment":"Wonderful experience. Best around.","updateTime":"2025-06-24T17:34:30.921636Z"},{"reviewer":"Elaine Jameson","starRating":"FIVE","comment":"Excellent customer service by Alishia. State of the art exam equipment use for a thorough eye evaluation.","updateTime":"2025-06-20T18:32:17.016898Z"},{"reviewer":"Joyce Primous","starRating":"FIVE","updateTime":"2025-06-20T02:00:16.441724Z"},{"reviewer":"Juan Obregon","starRating":"FIVE","comment":"Alishia was super helpful and wonderful, helped me with my glasses. Wish I could have done a review sooner I was just busy but thank you for the amazing help on Friday!!","updateTime":"2025-06-14T21:34:41.974209Z"},{"reviewer":"Penny Barker","starRating":"FIVE","comment":"Customer service is just as important as a quality product. Debbie went above and beyond to help me solve a lens problem on two different pairs of glasses. After the problem was resolved, she made sure I was happy adjustment as well. Thank you, Debbie!","updateTime":"2025-05-30T05:45:53.861271Z"},{"reviewer":"Jeremy Jenkins","starRating":"FIVE","comment":"Been coming here for years and every time is always and fantastic experience","updateTime":"2025-05-21T21:46:58.205508Z"},{"reviewer":"Alia Negrete","starRating":"FIVE","comment":"Debbie was so chill, she helped my friend and i pick out frames and she even stayed late so i could get them in today.","updateTime":"2025-05-10T02:10:34.855969Z"},{"reviewer":"Beau Dolan","starRating":"ONE","comment":"I don't usually post about my experience with a business, if it's good I tell some people, if it's bad I tell a few more, but this deserves public notice. I had the WORST experience at Pearle Vision today. I had an exam last week and that was fine, but what I didn't know is that they don't automatically give you a pupillary distance measurement. I called last week and they said the optometrist doesn't give that, an optician does, so I have to come back. I went in today and the lady was absolutely, without any reason, one of the rudest people I have talked to in a while. She said since I wasn't purchasing the \"full package\" from them I don't get the measurement. What? I'm a paying customer though? So she reluctantly said \"I'll give it to you but we don't like to so we don't get sued if you put the number in wrong online \". Okay I get that, no problem, but she flipped the script MORE and claimed the optometrist will give that measurement if you ask. How are we supposed to just know that?!? I understand their reasoning completely, but that customer service was ridiculous. Will not be going back here","updateTime":"2025-04-29T00:48:45.371848Z"},{"reviewer":"Laurie Glaspy","starRating":"FIVE","comment":"Very professional and courteous! Matt at the Lake Stevens, WA, store was great to work with!","updateTime":"2025-04-26T20:55:26.738637Z"},{"reviewer":"Spencer Jonassaint","starRating":"FIVE","comment":"Super quick, staff were friendly. I worked with Matt after my examination, and he got me set up with a nice pair of glasses as well as fixing my very bent frames I wore, free of charge.","updateTime":"2025-04-26T19:00:30.927162Z"},{"reviewer":"Cristeta Angel","starRating":"FIVE","updateTime":"2025-04-23T01:57:27.598106Z"},{"reviewer":"Zackery Fields","starRating":"FIVE","comment":"Great service fixed my daughter’s glasses instantly on a Saturday! Thank you so much!","updateTime":"2025-04-19T20:18:57.194416Z"},{"reviewer":"Lindsey Grabner","starRating":"FIVE","comment":"Amazing technicians. Helped me on the fly adjust glasses with no problems! Thank you so much!!","updateTime":"2025-04-17T19:30:37.025576Z"},{"reviewer":"Natalie Lavering","starRating":"FIVE","comment":"Debbie in Lake Stevens gives fantastic customer service! Thank you, Debbie!","updateTime":"2025-04-08T22:37:20.919956Z"},{"reviewer":"Shelly Rumple","starRating":"FIVE","comment":"Dr. Fleming is very knowledgeable kind and explains things very well. The staff there is absolutely wonderful. They’re very Kind They take time to go over everything with you so you can understand what you’re gonna be paying or just if you have any questions they’re all very knowledgeable and I would recommend this place to anybody who’s looking for a great eye doctor.","updateTime":"2025-04-08T19:24:31.073574Z"},{"reviewer":"Ron Doerr","starRating":"FIVE","comment":"Dr. Fleming is always on point. His staff member Matt is over the top customer service! Highly recommend!! Thanks , Ron D","updateTime":"2025-03-29T17:36:51.171171Z"},{"reviewer":"Eva Rule","starRating":"FIVE","comment":"Customer service 100% Helpful 100% Matt always makes sure to take care of everyone that comes through the door with a smile and the best customer service!","updateTime":"2025-03-29T16:30:10.736643Z"},{"reviewer":"Tammy Hearty","starRating":"FIVE","comment":"Very thorough and helpful in exam and insurance, followed up with us, and offered care above and beyond expected!","updateTime":"2025-03-26T00:08:55.423053Z"},{"reviewer":"Matty Gas","starRating":"FIVE","updateTime":"2025-03-21T03:31:23.920564Z"},{"reviewer":"Julie","starRating":"FIVE","comment":"The exam was very thorough and the service was excellent. Matt went through all the options for colors and lens types and Alishia helped with frame selection and demonstrated the fun new hearing aid type glasses. I was impressed at how well they filtered out background noise.","updateTime":"2025-03-15T19:31:22.058458Z"},{"reviewer":"Maksym Chernenko","starRating":"FIVE","updateTime":"2025-03-14T22:42:54.098389Z"},{"reviewer":"Casey Rice","starRating":"FIVE","updateTime":"2025-03-14T18:15:28.145506Z"},{"reviewer":"Terry Pepple","starRating":"FIVE","comment":"Debbie was so personable and helpful when I brought my mom into the Lake Stevens store to look at glasses. Even though the store is out of the way for us, I won’t hesitate to bring Mom back. Debbie is the best!","updateTime":"2025-03-12T06:00:48.813701Z"},{"reviewer":"Heather Mooney","starRating":"FIVE","comment":"Highly recommend this place Dr. Fleming is amazing! Matt was so helpful and kind thank you!!!","updateTime":"2025-03-11T18:15:23.085789Z"},{"reviewer":"Liza Sukhina","starRating":"FIVE","comment":"Love this place!\n\nThey have so many frame options! The staff is so nice and friendly ❤️","updateTime":"2025-03-08T23:10:21.966721Z"},{"reviewer":"Laura Perkins","starRating":"FIVE","comment":"Debbie was great at helping me to price the glasses I purchased at Pearle Vision Lake Stevens. She was friendly and gave sweet compliments :) Thanks Debbie, you rock! See you in a few weeks when I pick up my glasses.","updateTime":"2025-03-02T02:32:33.917452Z"},{"reviewer":"Jammie Caryl","starRating":"FIVE","comment":"Matt was fantastic and a huge help in picking the best styles! So glad I came here , fast and easy!","updateTime":"2025-03-01T19:34:19.985506Z"},{"reviewer":"Jacob Jacob","starRating":"FIVE","comment":"Debbie repaired my glasses beautifully and efficiently. Debbie and Matt are rockstars in customer service and the craft they own. It’s apparent they love what they do and are both class acts 100%. Thank you","updateTime":"2025-02-28T00:44:25.998197Z"},{"reviewer":"Mandie Jackola","starRating":"FIVE","comment":"I really enjoyed my experience at this location. I moved up to Snohomish county and I was looking for a new Pearle Vision close to my house. Dr Fleming and Matt were super helpful and had really good customer service. I’d 10 out of 10 would recommend this office to get your eyes serviced.","updateTime":"2025-02-26T22:41:22.639526Z"},{"reviewer":"Kimberly Thompson","starRating":"FIVE","comment":"Everyone at this location has been nothing less than wonderful. They are all very knowledgeable and kind. I go here and also take my special needs daughter here and they are by far the best place I have taken her for her glasses. I definitely recommend them to anyone.","updateTime":"2025-02-23T20:40:25.854234Z"},{"reviewer":"Jennette Sutton","starRating":"FIVE","comment":"Outstanding customer service. He showed us frames that are not on display and was knowledgeable about all things from sizes to insurance. We love all the fun, transition lense color options.","updateTime":"2025-02-14T03:41:57.340515Z"},{"reviewer":"Torin Bagby","starRating":"FIVE","comment":"First time going into pearl vision. We were greeted by Alysia. Who went above and beyond helping me. By picking out the perfect glasses and getting the measurements just right. But also answered all of my questions and really made sure all of my needs were met. She also did the same for my dad. Taking the time to assist him and answer all of his questions. I would highly recommend her for anybody.","updateTime":"2025-02-12T21:41:27.056529Z"},{"reviewer":"Amanda Beise","starRating":"FIVE","comment":"The staff here are always working to do things as quick as possible and are always super accommodating and gentle with the kiddos. Been coming here for a few years now, with the whole family ❤️","updateTime":"2025-02-09T16:39:46.991882Z"},{"reviewer":"tim willis","starRating":"FIVE","comment":"Matt was really helpful. I bent my glasses. He was able to make good as new... Thank you..","updateTime":"2025-02-08T22:51:54.518086Z"},{"reviewer":"Antony Ball","starRating":"FIVE","comment":"Great service. Prompt turn around time on my glasses!","updateTime":"2025-02-04T17:50:24.857982Z"},{"reviewer":"Ryan G","starRating":"FIVE","comment":"Great experience, haven’t had an eye exam since I was in the Army. The store manager was very nice, and Dr. Fleming was great at explaining all the tests that were performed.","updateTime":"2025-02-04T17:27:48.810762Z"}]