[{"reviewer":"James Anderson","starRating":"FIVE","comment":"My Fiancé and I went to our local Pearl vision center located in Winchester Virginia & the gentleman waited on us was very very polite respectful and super knowledgeable of proffession!! Thanks again for the great job well done!! I highly recommend any and everyone to this Pearle Vision center!!","updateTime":"2025-09-15T21:33:28.117033Z"},{"reviewer":"Mary June Williams","starRating":"FIVE","comment":"Bob read my mind. I now have the frames I had been searching 9 months to locate. My vision is better with the finished product. I'm glad I did the plus vision field. \"MJ","updateTime":"2025-09-13T17:39:04.970620Z"},{"reviewer":"Rita Landtrachtinger-Hott","starRating":"FIVE","comment":"Friendly, professional staff. They took care of all aspects of my new prescription with utmost care and patience.","updateTime":"2025-09-05T21:26:20.325975Z"},{"reviewer":"Ashley Gray","starRating":"FIVE","comment":"We were in Virginia visiting family and our daughter broke her glasses. We went to Walmart, and LensCrafters and they wouldn’t take the time like the lady at Pearle Vision did she popped a lens out and help my daughter find a new frame! She saved my daughter’s vacation! Thank you so much☺️","updateTime":"2025-07-18T15:48:34.871146Z"},{"reviewer":"Sandra Snodgrass","starRating":"FIVE","updateTime":"2025-06-13T10:28:10.640310Z"},{"reviewer":"Jessica Funk","starRating":"FIVE","comment":"Absolutely FANTASTIC!!!\nWe have been coming to see Sara there at Pearle Vision right after she started there over 20 years ago!!! She is AMAZING and you will not NOT get better service anywhere else!!!\nI totally LOVE me some Sara!!! Thanks so much for all you do and for taking the BEST care of us and our family!!! YOU ROCK!!!","updateTime":"2025-05-21T15:15:30.974630Z"},{"reviewer":"Donald West","starRating":"FIVE","comment":"A year ago, I transferred to the Valley and set up an appointment for the continuity of my eyecare. The staff at the Winchester store helped me transfer the records from my previous Pearle Vision store in VA Beach and informed me when the records transfer was complete. I just attended my recent appointment, and they remembered me from a year ago and treated me as if I had been there the last 20 years I have trusted my eyecare to them. They recommended the latest improvements to help improve my eye health which is very important to me as my prescription changed. I now have everything I need to see clearly. The staff treated me personably and professionally which made me feel comfortable entrusting my eye health to them. Thank you!","updateTime":"2025-02-16T11:05:51.610338Z"},{"reviewer":"Raymond Hedrick","starRating":"FOUR","updateTime":"2025-01-31T02:44:16.447141Z"},{"reviewer":"John Adams","starRating":"FIVE","comment":"Fantastic!!! The staff is professional, courteous, friendly and extremely helpful. Over the years, I have purchased several pairs of eyeglasses at this Pearl location.\n\nOn this visit, I purchased the brand called Flexon. Lightweight and comfortable.\n\nI highly recommend this business!","updateTime":"2025-01-17T11:58:11.411459Z"},{"reviewer":"Jacque Hurst","starRating":"FIVE","comment":"This is my 2nd time using pearle vision in Winchester va. They're always super helpful and the glasses fit beautifully. Shout out to the young lady stellar customer service.","updateTime":"2024-12-18T10:08:36.475345Z"},{"reviewer":"LouAnn Michaud","starRating":"FOUR","comment":"Selecting my new frames was difficult because of the variety. Sarah was very helpful and honest with her input.","updateTime":"2024-11-24T23:45:16.853245Z"},{"reviewer":"Tim Weir","starRating":"FIVE","comment":"Sara, as always, has the best customer service. That’s the biggest reason I have been a Pearle customer for so many years!","updateTime":"2024-10-02T16:44:11.626205Z"},{"reviewer":"Rebecca McMahon","starRating":"FIVE","comment":"My husband was greeted as soon as we got there by a nice associate named Robert Anderson. He was very helpful picking out the right glasses and lenses for him. My husband and I couldn't be happier. Thanks for helping him find the right glasses!!","updateTime":"2024-09-16T22:24:48.623618Z"},{"reviewer":"Opal neal","starRating":"FIVE","comment":"I absolutely love pearl vision..they are the very best .I wouldn't gone anywhere else","updateTime":"2024-09-10T01:12:05.183912Z"},{"reviewer":"mamoun hijjawi","starRating":"ONE","comment":"Terrible and vindictive!! Went for an appointment with a so called doctor called Hoover , she was 25 minutes late and since I showed up on time I was in no mood to deal with a lazy and unprofessional doctor who was late so I left and made an appointment for another day as the first patient. Slighted by my not being interested in waiting for her all day she instructed a receptionist to call me and make an appointment with another optometrist at another day - that day is Wednesday ; the only day that optometrist works which is not a good day for me and is something I have discussed before when making an appointment which I walked away from ,her excuse was that I should be seen by the other physician who saw me in the past - a claim that is not entirely accurate because she saw me before .. save your money and time and go to another optometrist who is more professional, more mature and better.","updateTime":"2024-09-05T13:38:55.839016Z"},{"reviewer":"Christy Vineyard","starRating":"FIVE","comment":"I was so thankful for all the help from this eye location. My son broke his frames and they went the extra mile to get him all fixed up in the same day","updateTime":"2024-08-22T02:09:14.922284Z"},{"reviewer":"Judith Fitzsimmons","starRating":"ONE","comment":"Pearle Vision center in Winchester ,VA ,located on S Loudoun Street is horrific.\nRead thru each review ,THE MAN, THE GENTLEMAN ,HAS ,IS AND WAS RUDE,\nSHOCKER\nSEEMS I AM NOT THE ONLY ONE THIS , MALE ,FRONT OF THE HOUSE WORKING PERSON HAS TREATED HORRIBLY !!!!!\nTRUTH IS REAL ,Ms Sarah , who listens to NOONE\nI have NEVER ,IN MY LIFE ,been so discriminated against , judged and treated ,like ,well , why even go there.\nSarah the manager , acts as if she really CARES ,however , that is not the the truth.\n\nMy ONLY recourse ,to ,absolute mis truths need to be looked into by a legal professional.\n\nPlease ,do NOT ,go to that location and subject yourself, to ANYTHING and EVERYTHING , one certain, extremely ,overwhelmed employee,simply decides to create and make up about customers,because he needs to compensate for his , idk , exactly.\nI wish him well and hope he finds some peace with his obvious, untreated issues with public contact.\n\nI honestly ,do not know what else to say.\n\nB in peace\n\nI do not deserve to be treated ,as bad, as that employee has treated me.\n\nCONSUMERS ,PLEASE BE AWARE ,BE VERY CAUSTIOUS ,AND WALK N TREAD LIGHTLY ,IF YOU PLAN ,EVER ,ON ENTERING PEARL VISIONS FACILITY IN WINCHESTER, VA ON S.LOUNDOUN STREET.\n\nThank you for listening\n\nHe has a history ,based on PUBLIC REVIEWS ,\nhow his behavior is\n\nEnd of the miserable experience\n\nWOW\n\nand the company , the direct manager defends and BLAMES THE CUSTOMER/S for his INSTABLE, apparently reoccurring disrespectful behavior","updateTime":"2024-08-16T18:38:28.378413Z"},{"reviewer":"Brooke DeMasellis","starRating":"FIVE","comment":"They have the best staff here, each one of them are very knowledgeable and are a great help.","updateTime":"2024-07-10T06:06:11.248782Z"},{"reviewer":"John Calabrese","starRating":"FIVE","comment":"A+ Excellent! The staff, Bob, Sara, and Ron are professional and very personable. My family and I have done business directly with Bob a couple of times and all has been fantastic. Sara and Ron also assisted with our eyeglass orders in a very caring manner. The orders were done perfect and they were ready from the lab very fast. This Pearle is also very clean and organized. Thank You for being a business that is worthy of me recommending to all.","updateTime":"2024-06-02T04:03:52.601794Z"},{"reviewer":"barb jones","starRating":"ONE","comment":"Seems policy has changed to paying before your glasses are ready, no problem. I had always received my new pair promptly and very satisfied. I was informed my glasses would be ready within 2 weeks. Here it is rolling into 3 weeks, so I inquire. I was informed that they have no idea what the hold up is, why they have not shipped, have no estimated guess as to when they will ship and no way of giving me answers since everything has gone \"digital.\" After paying $400 over what my personal insurance has already paid (over $300), I would think someone would be finding out. That is unacceptable.","updateTime":"2024-05-14T16:52:29.957104Z"},{"reviewer":"Lee Weaver","starRating":"FIVE","comment":"Sara was/is very professional in every way!","updateTime":"2024-04-13T20:21:39.755242Z"},{"reviewer":"Hayley Getchell","starRating":"ONE","comment":"Dr. Hoover consistently runs at least an hour and a half late for all appointments. What should be a quick eye exam took an hour and half and 1.25hours of that time was having two people take my medical history and both documenting it the same exact way in the same chart. Dr. Hoover then proceeded to write all her documentation in front of me while I sat there and she asked me each time word for word if that’s what she should put in my chart.\nSave yourself the headache and go somewhere where they value your time. If they are going to ALWAYS run late and they know that these appointments are 1.5 hours long, then they need to let us know and schedule times appropriately.\n\nEdit to add response to Pearle Vision: I did not mention contact lenses or the fact that I was forced to come back three times to get my prescription in my review and do not appreciate the response that is specific to my medical history but not relevant to my review. Your response is a borderline HIPAA violation. My complaint is a practice that spends 1.25 hours documenting in front of me and 15min on the actual exam. I did not have questions for the doctor nor need added time. If Dr. Hoover intends to spend that long with each patient then appointments need to be scheduled appropriately.","updateTime":"2024-03-01T11:48:43.244541Z"},{"reviewer":"Dabbmomtory","starRating":"FIVE","comment":"I arrived a few min early and the lady behind the front desk had me fill out papers because I'm a new patient and took me back for testing before I saw the Dr\nDr Hoover was the kindest most detailed Doctor I've ever seen\nShe went thru my history and asked me about my family health history\nMy favorite part was when she was going over my test where they take pictures of your eyes to see what's going on in there\nHaving not been to the eye Dr in years it was a blessing to find her office\nMy last few appointments in my town they would ask if I could still see with my old prescription n would send me away no tests done at all\nSo I highly suggest this practice even if you have to drive to get there also it's one of the only places that take my insurance in the area\nDoctors like Dr Hoover are few and far between\nShe's a gem\nThank you Dr Hoover for being You","updateTime":"2024-02-29T13:51:21.666125Z"},{"reviewer":"Angi Sherman","starRating":"FIVE","comment":"Dr Hoover is amazing. After not seeing her for years, I decided to switch my care back to her and once again, I am completely pleased. She is absolutely thorough. She found something very damaging in a family members eyes years ago which could have had a very different outcome if she had not been so on top of things. I will always be grateful for the extra time she spends making sure she has all details of not only my optical history but my overall health history as well. Sara was so very helpful as well! A great experience!!","updateTime":"2024-02-27T17:52:17.106502Z"},{"reviewer":"Monica Prater","starRating":"ONE","comment":"My husband went in to buy glasses - he did not want a new prescription. After the man there was rude then said he couldn’t buy glasses with his current prescription on file, he told my husband he could take his business to Walmart. Don’t know if he was having a bad day, but it’s enough that we won’t take our business there again.","updateTime":"2024-01-05T23:45:29.765397Z"},{"reviewer":"Zafar Jawaid","starRating":"FIVE","updateTime":"2023-12-14T04:31:34.027357Z"},{"reviewer":"Louise Dixon","starRating":"FIVE","comment":"Great care and staff here. Helpful.","updateTime":"2023-11-17T21:38:04.688163Z"},{"reviewer":"Wayne Williams","starRating":"FIVE","comment":"The doctor who preformed my exam was exceptional. She was knowledgeable and respectful. With my disability going to exams can be difficult for me. During this exam I felt valued and not made to feel like a burden.","updateTime":"2023-10-02T22:09:31.598411Z"},{"reviewer":"Katherine Smith","starRating":"FOUR","comment":"Optometrists have been great, very friendly and knowledgeable.\nService in the eyeglass shop has also been very caring and attentive.","updateTime":"2023-09-02T05:28:44.185321Z"},{"reviewer":"Karen Rahn","starRating":"FIVE","comment":"Sara and Bob were very cool, helpful folks ⭐️⭐️⭐️⭐️⭐️","updateTime":"2023-08-25T21:37:00.400656Z"},{"reviewer":"Christina Palmer","starRating":"FIVE","comment":"Sara was great. Explained the lens options in an easy to understand manner.","updateTime":"2023-08-12T01:18:06.083315Z"},{"reviewer":"Willie McDonald","starRating":"FIVE","comment":"Dr. Hoover was great. And Sara was very knowledgeable of the frames I picked out. Highly recommend!!","updateTime":"2023-08-11T15:54:29.826672Z"},{"reviewer":"Ann Hayes","starRating":"FIVE","comment":"Sarah was amazing in how she helped me choose my new glasses. She was very patient and knowledgeable about the selection of frames. She took time to explain to me all the various add ons to my prescription. She was friendly and took care or my needs very well. Thank you so much Sarah.","updateTime":"2023-06-22T15:29:32.688285Z"},{"reviewer":"Kaitlin L.","starRating":"FIVE","comment":"This place is an 11/10; It’s more than 100%. You go to this place and you’re going to be treated with so much kindness and respect from EVERYONE not just one person in particular. You’re going to get a thorough eye exam. You’re going to receive the BEST service when you pick out your frames. You’re going to have a kind person greeting you at the front desk. The best part is you will continue to receive their BEST services even after your visit. They will be there for any questions, concerns, repairs, etc; you name it and they have got your back like you are family. This is the place to go if you want good quality service.","updateTime":"2023-05-27T00:12:33.300184Z"},{"reviewer":"James Hayes","starRating":"TWO","comment":"Arrived 11 am left office 12:30 pm unacceptable","updateTime":"2023-05-23T16:18:33.275771Z"},{"reviewer":"Lilah Sol","starRating":"FIVE","comment":"Dr Hoover and Optician Sara were both wonderful. I was way over due for and exam and needed glasses. Sara was extremely patient and helpful. I highly recommend them both","updateTime":"2023-05-04T01:45:57.859978Z"},{"reviewer":"Frank Michie","starRating":"ONE","comment":"was there for 45 minutes and never saw the dr.","updateTime":"2023-05-02T20:27:05.843715Z"},{"reviewer":"Lakilo Catlin","starRating":"FIVE","updateTime":"2023-02-22T20:36:41.876085Z"},{"reviewer":"Craig Foster","starRating":"FIVE","comment":"Excellent all around service!","updateTime":"2023-02-05T00:54:33.002493Z"},{"reviewer":"Tanya Mair","starRating":"FIVE","comment":"Sarah is such a perfectionist at her job. she is always so pleasant and always picks the perfect glasses for me. she is always willing to help at no matter what it is. I am so glad I found her. I have had very bad experiences other places where they just handed me a pair of glasses that looked horrible and felt awful! but Sarah has the nack for this job. I just purchased some glasses 2 wks ago and I literally did it in under 10 minutes. I laughed and said Sarah I can't believe she picked the perfect ones so fast. As long as Sarah is at Pearle I am at Pearle. Everyone at this location is great!","updateTime":"2022-09-24T23:50:50.362723Z"},{"reviewer":"Julie Hofmann","starRating":"FIVE","comment":"I’ve been going to this branch of Pearle Vision for over 16 years. I recommend it to all my friends. I know that I will always walk out with a pair of glasses that look good on me, and that are a perfect fit. Even better, I know that the folks there will tell me if I am making bad choices, and explain why! Sarah, the manager, is the best.","updateTime":"2022-09-21T03:35:52.226388Z"},{"reviewer":"Ceeb Dough","starRating":"FIVE","comment":"My favorite Virginia eye exam and glasses fitting experience yet. Optician Sara was beyond helpful to me with my insurance and getting an appointment. She and Optician Bob both, with patience and good humor, helped me select glass frames I love! Dr. Hoover is so kind and gentle, I felt grateful she would be examining my eyes. I The best eye doctor experience yet. Optician Sara was beyond helpful to me with my insurance, and getting an appointment. She and Optician Bob both, with patience and good humor, helped me select glass frames I love! Dr. Hoover is so kind and gentle, I felt grateful she would be examining my eyes. I felt secure in her knowledge and sorry to say goodbye. The woman who started me out with paperwork started me off with a friendly and easy set of papers to fill out. secure in her knowledge and sorry to say goodbye. The woman who started me out with paperwork started me off with a friendly and easy set of papers to fill out. Highly recommend Pearle Vision Winchester!","updateTime":"2022-08-31T03:46:58.718087Z"},{"reviewer":"Mandy Furlong","starRating":"FIVE","comment":"It was great from start to finish.. :)","updateTime":"2022-08-12T22:52:41.215491Z"},{"reviewer":"Carolyn Glaize","starRating":"FIVE","comment":"A clean, well light showroom with experienced, helpful staff who know what they are doing.","updateTime":"2022-07-08T15:27:59.403569Z"},{"reviewer":"Linda Listing","starRating":"FIVE","comment":"Just love my new glasses! There were so many styles to choose from. They fit like a glove and best of all, I can see again! The staff was ever so helpful.","updateTime":"2022-05-24T21:46:17.334661Z"},{"reviewer":"roy luttrell","starRating":"ONE","updateTime":"2022-05-05T21:45:36.020676Z"},{"reviewer":"Kathy Barberio","starRating":"FIVE","updateTime":"2022-04-16T01:37:27.418618Z"},{"reviewer":"Barbara Unger","starRating":"FIVE","comment":"The staff was very professional, friendly and attentive.\nBoth employees spent time with me getting pricing and sizing the glasses on my face\nI would highly recommend Pearl Vision for any of your eyewear needs","updateTime":"2022-03-10T00:12:43.908158Z"},{"reviewer":"E. Marie Sobien","starRating":"FOUR","updateTime":"2022-02-19T01:52:48.967394Z"},{"reviewer":"Patricia Figueroa","starRating":"ONE","comment":"Called to reschedule my daughter’s appointment since my work schedule has changed. Whoever was on the phone claimed there’s no day with appointments before 3pm so, I had no choice to cancel & he immediately hung up on me. Very rude & unprofessional.","updateTime":"2022-02-07T15:00:22.093499Z"}]