[{"reviewer":"Scott Oneill","starRating":"FIVE","comment":"updated:\n\nPearl Vision contracted me and fixed the situation. I received my glasses and I am happy with the store and how they quickly resolved it.\n__________________________________________________________\n\ntried charging me approximately $100 dollars more after I left the store and paid for my glasses and lenses. Cancelled ordered and requested refund. Not happy over my waste of time and lack of transparency from the store.","updateTime":"2025-08-13T18:47:32.499240Z"},{"reviewer":"Laura Jenkins","starRating":"ONE","comment":"Edited 7/2025 - after the horrible experience last year with my glasses this business automatically scheduled me for an annual exam this year (without asking me) and then sent a bunch of texts and messages about how I missed the appointment. Just proves to me their customer service is still measuring less than zero!!\n\nStay away!! I'm so unhappy with these glasses. They are NOT the ones I purchased. My original $600 pair fell apart (while I was driving) less than 6 months after I got them. I took them to the store and the guy glued the frame together and handed them back. They fell apart again a few days later so I went back. This time he reluctantly said they would order me frames (because I purchased the added insurance). In the meantime, he taped them back together so now I had to wear them like Poindexter for another week!! After 3 weeks with the broken frame I went to pickup my new ones and was shocked that they gave me crappy substitute frames (in a totally disgusting silver color with ridges on them and they look NOTHING like the lovely copper colored ones I bought) because they said the original ones I purchased are no longer available. No one consulted with me or told me they were picking these cheap looking frames from the $20 bin! I immediately told the clerk that I didn't like these and asked why no one had told me I was not getting the same ones I purchased. Wasn't I supposed to get replacement frames that were the same or better than the original ones? She couldn't answer. On top of that, they charged me a $25 copay for these ugly glasses. I'm so disappointed. The customer service on this experience was less than zero. I'll never go back to any Pearle Vision if this is how they treat customers and I recommend you stay away too unless you're okay with getting stuck with something you didn't pick out. So sad that this business doesn't care if customers are happy with their glasses or not.","updateTime":"2025-07-08T11:38:15.421955Z"},{"reviewer":"Alonzo Klimentos","starRating":"FIVE","comment":"The 5 stars is for the eye exam provider, Mary O'Hara. She was was thorough and sensitive to all my needs. It felt like she was really trying her best to help me in my unique situation.","updateTime":"2025-06-25T22:02:23.397285Z"},{"reviewer":"Teri Cassaday","starRating":"FIVE","comment":"Very pleasant and accomodating. Workers are very efficient...Thank you Pearl Vision","updateTime":"2025-05-28T15:42:09.170040Z"},{"reviewer":"Hotchef Azzinaro","starRating":"FIVE","updateTime":"2025-05-18T21:07:48.047366Z"},{"reviewer":"Wacky reviews","starRating":"ONE","updateTime":"2025-02-23T20:51:42.547960Z"},{"reviewer":"Randy Ramey","starRating":"FIVE","comment":"Another great experience. Excellent staff. Very helpful and courteous.","updateTime":"2024-10-28T00:29:41.359194Z"},{"reviewer":"Luciano X","starRating":"FIVE","comment":"Nice doctor and service. Everyone's patient and willing to help! 5 star experience！","updateTime":"2024-10-07T18:56:25.500642Z"},{"reviewer":"Len Schiavo","starRating":"FIVE","comment":"Fantastic experience😎","updateTime":"2024-08-17T19:59:36.704458Z"},{"reviewer":"Joseph Acello","starRating":"FIVE","comment":"Visited Pearle Vision in Glassboro, NJ. to purchase new contacts and eyeglasses, where I've always received excellent service and quality products, was a seamless and satisfying experience.","updateTime":"2024-07-30T21:48:23.492808Z"},{"reviewer":"Jenny Le","starRating":"FIVE","comment":"Good service","updateTime":"2024-07-09T21:34:11.982564Z"},{"reviewer":"Naymish Patel","starRating":"FIVE","comment":"Grear experiences over multiple visits. The staff at the shop are extremely experienced and knowledgeable about exactly the lense type is perfect to optimize your vision to your specific prescription. They are attentive and listen to your needs to best adjust to your comfort and vision. I highly recommend purchasing lenses and frames from this location as I have and will continue to return.","updateTime":"2024-07-05T21:54:16.070071Z"},{"reviewer":"Colin Bauer","starRating":"FIVE","comment":"Great people fixed issues\nOthers couldn’t recommend them\nHIGHLY","updateTime":"2024-06-30T21:53:43.828649Z"},{"reviewer":"Dave Wynne","starRating":"FIVE","comment":"Dr. Was very professional and friendly. She explained everything she was going to do and why. Highly recommend this business.","updateTime":"2024-06-23T15:11:09.059716Z"},{"reviewer":"jesse bustos","starRating":"FOUR","updateTime":"2024-02-27T00:34:35.876056Z"},{"reviewer":"Wilbert Rodriguez (The Rwilbert01)","starRating":"FIVE","comment":"Service was seamless, prompt, and genuine. I was greeted as soon as I stepped in. I waited a short minute before the doctor was ready and was reminded to browse the displays for frames while I waited. After my exam I sat with a rep who became available for me. We went over options for my lenses to reduce glare and fatigue. Overall an experience with no negatives. Everyone I spoke to was friendly and professional.","updateTime":"2024-01-28T23:48:35.280300Z"},{"reviewer":"dannygirl758","starRating":"ONE","comment":"Awful experience, do not recommend.","updateTime":"2024-01-18T17:20:08.758441Z"},{"reviewer":"Jennifer Tait","starRating":"FIVE","comment":"My husband and I were very satisfied with the proficiency and professionalism of all staff members from having our eye exams through purchasing new frames and lenses. Our appointment was started on time and everyone was pleasant and helpful..","updateTime":"2023-12-28T00:59:01.748456Z"},{"reviewer":"I G","starRating":"FIVE","updateTime":"2023-11-30T01:39:17.489543Z"},{"reviewer":"David Roche","starRating":"FIVE","comment":"Pleasant experience. Friendly staff.","updateTime":"2023-11-17T22:32:24.114365Z"},{"reviewer":"M Shd","starRating":"ONE","comment":"My appointment with a specific optometrist was changed without notice, and another optometrist ended up doing the job. Unfortunately, this second optometrist was not careful enough with the prescription, and I ended up with glasses that did not improve my vision as much as they should have. Overall, I was disappointed with the lack of communication and attention to detail at this clinic.","updateTime":"2023-07-13T21:52:04.336306Z"},{"reviewer":"Nicole Meredith","starRating":"FIVE","comment":"I can’t say enough great things about the pearle vision in Glassboro. Every single person who works there is so friendly and accommodating. Being a crazy busy mom I somehow messed up my daughters appointment and showed up on the wrong day, they found time to fit us in anyways. They make you feel so at home. We love it there.","updateTime":"2023-04-04T22:31:28.125723Z"},{"reviewer":"nicole caramanna","starRating":"FIVE","comment":"Love my new glasses and sunglasses. Great experience","updateTime":"2023-04-04T21:46:56.858965Z"},{"reviewer":"Ron Hartman","starRating":"FIVE","comment":"I called ahead on a weeknight and they were able to see me right away! They gave me an eye exam and I was fitted for new glasses right away. They were ready a few days later and I love them. They fit right, they look right. These guys are great! Thank you for the fast service!","updateTime":"2023-03-04T00:31:57.314355Z"},{"reviewer":"mamie allen","starRating":"FIVE","comment":"Jovan was very help . Also knowledgeable","updateTime":"2022-11-19T18:36:03.835265Z"},{"reviewer":"Amy Concilio","starRating":"FIVE","comment":"I have only wonderful things to say about this Pearl Vision! I came to them extremely frustrated with a different optometrist and that optometrist's outrageous prices. I have taken my daughter to 6 optometrists in 3 years. The staff here are above and beyond the best I have worked with. Highly, highly recommend.","updateTime":"2022-10-28T03:58:38.787659Z"},{"reviewer":"Bill D","starRating":"FIVE","comment":"They took the time to explain everything to me.","updateTime":"2022-08-03T22:33:59.314722Z"},{"reviewer":"Nikki Tarlton","starRating":"FIVE","comment":"Great staff. Everyone is very polite, professional and welcoming. I had very positive experiences every time.","updateTime":"2022-07-22T17:11:14.708726Z"},{"reviewer":"Rainbow Love (Renny)","starRating":"FIVE","updateTime":"2022-07-08T00:01:29.349346Z"},{"reviewer":"Steve Liparota","starRating":"FIVE","comment":"Excellent doctors and customer service. Wide selection of frames and contacts. Warm and friendly staff make this the only choice for healthy sight.","updateTime":"2022-06-25T21:44:48.093540Z"},{"reviewer":"Maria Spagnoletti","starRating":"FIVE","comment":"Great experience from exam to picking out glasses. Staff is friendly and knowledgeable. Would recommend this well run office to anyone.","updateTime":"2022-05-11T20:03:04.551048Z"},{"reviewer":"shannon mullen","starRating":"FIVE","updateTime":"2022-04-15T01:52:01.082791Z"},{"reviewer":"Joseph Wilson","starRating":"FIVE","comment":"Thanks for the time and service!!! Hands down what a friendly, nice, respectful group I have meet walnuts on he’s A game and very helpful. 5 star Pearle Vision in Glassboro New Jersey go check them out","updateTime":"2022-02-21T09:18:06.050780Z"},{"reviewer":"Marc Lauer","starRating":"FIVE","comment":"The representative that helped me out on the phone was extremely nice and very fast. He looked me up, got my insurance information, ordered my contacts and also got me the 30$ rebate with my contacts all within 10 min. I am very pleased with the service and whenever I go into the actual store all of the employees are amazing. Thank you!","updateTime":"2022-02-08T22:40:44.474862Z"},{"reviewer":"Chris C-H","starRating":"ONE","comment":"Had an appointment for 6pm. Walked in, they state they have been trying to get a hold of me, but the number THEY had put into THEIR system was wrong by a digit. Since it is their \"busy\" season, they canceled the appointment. While they were able to give me an appointment 3 days later, there was no apology, no we will fit you in because it was THEIR ERROR. I specifically chose this date for the one doctor...I did not want the DR. who got her degree in Puerto Rico.\n\nAnd it's not like I am a new patient. I was there last year...oh and which they completely botched the billing then too.\n\nPeace out, never again...there are plenty of better choices in the area.","updateTime":"2021-12-28T23:27:31.905236Z"},{"reviewer":"Hailey Salerno","starRating":"FIVE","comment":"Suzanne at Pearle Vision in Glassboro was amazing! Super sweet, willing to help, and honest with payment and insurance options. Very good customer service and will definitely be recommending to friends and family!","updateTime":"2021-12-08T22:17:41.335003Z"},{"reviewer":"Kelly Resende","starRating":"FIVE","updateTime":"2021-11-15T04:30:03.599562Z"},{"reviewer":"Michael Pontz","starRating":"FIVE","comment":"My family has been clients of Pearle Vision in Glassboro for years. Paul and his staff are incredibly knowledge and extremely helpful. They only produce the highest quality glasses and if there are any concerns, they will fix it without question. Truly a pleasure and thankful for supporting a local small business.","updateTime":"2021-11-12T15:27:31.813014Z"},{"reviewer":"Elizabeth Green","starRating":"FIVE","comment":"They are very fast and professional, just moved to the area and my family already goes here, and they've been perfect. I was also able to walk in with a problem with my frames that they patched up right there :)","updateTime":"2021-09-24T22:46:03.779836Z"},{"reviewer":"Krista Guogas","starRating":"FIVE","comment":"Great staff!!!","updateTime":"2021-09-16T21:23:05.009589Z"},{"reviewer":"Kim Maclaughlin","starRating":"FOUR","comment":"Great customer service and eye exam, however, the selection of frames are limited. They need to expand the brands that they carry. I would like to see Jimmy Choo, Prada, Dolce & Gabbana & Gucci. I like a cat eye frame with a lot of bling. No bling here in this store. It’s a shame that I have to go elsewhere for frames after eye exam.","updateTime":"2021-08-20T22:31:24.509957Z"},{"reviewer":"Crystal & Brian","starRating":"FIVE","comment":"Polite and pleasant staff. Now my wife is going to come here verses the competition.","updateTime":"2021-07-16T14:35:22.925435Z"},{"reviewer":"Angela Monique Robinson","starRating":"FIVE","comment":"The whole experience is great from start to finish. They take their time with you and they don't hover over you. You move at your pace. They help you understand what your insurance covers and you know how much your spending. Worth every penny. I won't go any place else.","updateTime":"2021-07-10T22:20:02.808088Z"},{"reviewer":"Keren Fitzgerald","starRating":"FIVE","comment":"This is the best vision center my family has ever been too. Suzanne is fantastic and fun to work with and Dr. Kelsey is friendly and thorough with her exam. I could not be happier with my experience.","updateTime":"2021-07-10T17:10:30.498864Z"},{"reviewer":"Otis Batchelor","starRating":"FIVE","updateTime":"2021-05-28T15:46:05.179414Z"},{"reviewer":"Paul Langley","starRating":"FIVE","comment":"Had a double vision problem and they made me a pair of glasses to help correct it. Great service and reasonable.","updateTime":"2021-05-27T00:07:56.451175Z"},{"reviewer":"Ed Colon","starRating":"FIVE","comment":"Great service, all questions answered with great details. Great selection of frames styles and colors. If you need great service and a good variety of styles I recommend this location. I drove from the AC area but the drive was worth the quality we received.","updateTime":"2021-04-10T16:17:16.210083Z"},{"reviewer":"Infinity Healing LLC","starRating":"FIVE","comment":"Great service and customer care!","updateTime":"2021-04-05T21:19:45.928254Z"},{"reviewer":"Maria Gags","starRating":"FIVE","comment":"Brought my father for a pair of glasses and he was so pleasantly surprised to have excellent customer service. He had a great variety of choices and he was given some great suggestions concerning the fit of the glasses. He was so impressed with the service that he ended up getting 2 pairs of glasses. I recommend this store as you can see they stand behind the product they sell and take great pride in making sure their customers are happy.","updateTime":"2021-04-02T00:38:04.455947Z"},{"reviewer":"Angela Cirucci","starRating":"FOUR","comment":"Really loved the doctor I saw. He was super helpful, took time to listen to me, and even explained the science behind his choices. The tech was very nice and adjusted my glasses even though I didn't buy them there.\n\nI did take off one star because of the receptionist. She had her mask around her neck, was coughing, and was taking private phone calls while waiting on me. She was helpful, getting me the receipts I needed and telling me about a rebate. But I'm just personally a stickler for wearing masks properly to protect others.","updateTime":"2021-03-19T18:39:32.837662Z"}]