[{"reviewer":"mraymond120","starRating":"ONE","updateTime":"2025-09-01T00:43:32.610448Z"},{"reviewer":"Palmanova Palmanova","starRating":"THREE","comment":"I have been a customer of this place for 3 years and until today everything was fine. The glasses were made without any problems and I was happy to use them. But today everything was different. I will wait for some time for a call from them to correct the situation. I do not want to simply leave\neverything as it was. I hope they will find the right solutionIn... any case, I will inform the public later how it all ended.. oh, you finally gave some kind of answer, thank you, that's great. I hope that you can help with the essence of the problem. I'll wait! and I'll give you confirmation of the relationship with your company. Andrii\nDate/Time: Tue 07-29-2025 05:10 PM\nOffice address: PF8134 Pearle Vision Roseville\nRoseville Crossings\n2716 Lincoln Drive\nRoseville MN 55113\nAppointment reference #: 175992449","updateTime":"2025-08-23T00:13:31.919665Z"},{"reviewer":"Jose Esparza","starRating":"ONE","comment":"Alvin was extremely unhelpful I understand that he may feel hurt by the claims I have against his employees but that is no reason to disrespect me and refuse to offer service when I was never hostile he handed the situation very unprofessionally I would not recommend this location.","updateTime":"2025-08-21T17:38:06.108659Z"},{"reviewer":"forrest waage","starRating":"FIVE","comment":"Great staff and great glasses","updateTime":"2025-08-14T02:48:03.124674Z"},{"reviewer":"rolando recinos","starRating":"FIVE","comment":"(Translated by Google) Very good service, friendly and fast...highly recommended 👍\n\n(Original)\nMuy buen servicio amables y rapidos..muy recomendable 👍","updateTime":"2025-08-08T14:32:26.330276Z"},{"reviewer":"Kelly K","starRating":"ONE","comment":"The experience was bad.","updateTime":"2025-08-07T15:42:40.926703Z"},{"reviewer":"Andrea Jade","starRating":"FIVE","comment":"Alvin went above and beyond for me with the best customer service I've ever seen! I went in just to get my glasses adjusted and left with two pairs of glasses one pair of regular glasses and one pair of sunglasses! The order was quick and the follow-up was nothing short of amazing! Very impressed with his customer service!! 5 star all day!","updateTime":"2025-07-08T22:25:39.962669Z"},{"reviewer":"Jane Choi","starRating":"FIVE","comment":"I came here for an eye appointment and buy new glasses. Alvin worked with me and he was awesome. He walked through on how the glasses worked because I bought the Meta glasses and he was very thorough solid.","updateTime":"2025-07-04T04:50:17.337132Z"},{"reviewer":"My Att","starRating":"FOUR","comment":"honest but a bit pricey than some other stores","updateTime":"2025-06-30T20:03:28.329506Z"},{"reviewer":"Dominic Loveland","starRating":"FIVE","comment":"I personally had a great experience here today. They were right on time with my appointment and the staff was friendly all around! Kat helped me find glasses that fit me well since it’s harder due to my donkin head size. The Doctor got me in and out pain free compared to other places I’ve been. He answered all questions I had. Everyone I talked to did their job well, from start to finish. I’ll be back next year!","updateTime":"2025-05-07T01:03:46.048164Z"},{"reviewer":"Felecia Murray","starRating":"FIVE","comment":"New staff is WONDERFUL GREAT CUSTOMER SERVICE man daughter only wants to come here from now on….front desk person Jullian was just amazing the fill in doc was awesome as well 5 stars!!!!","updateTime":"2025-05-01T19:45:39.932813Z"},{"reviewer":"Jason Chan","starRating":"ONE","comment":"I was wondering if I was the odd one out with my bad experience, but it seems that many others have experienced similar concerns at this store. The doctor flipped through lens very quickly so I highly doubt we got the right prescription. When using the glasses made by the store, I had a very bad headache. The store manager was not helpful in addressing the problem. Tried his solution of wearing it longer for 2 weeks to see if it fixed the problem but it didn't. Went back but was given an extremely unprofessional treatment. The store manager had a big ego and would downplay the concerns I raised. He told me how I should be feeling, instead of listening to the issues I had with the glasses. Clearly, he was not willing to work towards a winning solution for the customer. As a provider of eye care, I would expect the optometrist business to care more about the well-being of their patients. Apparently, this is not the case. I am sharing my experience so that others can avoid the disappointment and disrespectful service at this store.","updateTime":"2025-04-21T18:25:37.352109Z"},{"reviewer":"Madeline Johnson","starRating":"FIVE","comment":"Great location! Nice opticians and customer service. Would recommend.","updateTime":"2025-04-11T20:57:27.790878Z"},{"reviewer":"Noelle Shatzer","starRating":"FIVE","comment":"Alvin is awesome! I felt so comfortable with everyone there. They were very kind and helpful. Also, Alvin is very funny.","updateTime":"2025-03-27T17:31:37.332320Z"},{"reviewer":"Ricardo Zuniga","starRating":"TWO","comment":"I recently purchased a pair of Tom Ford glasses - the glasses were made incorrectly so had to return them. I have been visiting the establishment on a weekly basis to try to get the glasses right but the outcome has been negative overall. Pearle Vision indeed has a good catalog of glasses but I question the quality and expertise when it comes to producing the final set with the prescription.","updateTime":"2025-03-08T17:51:59.454082Z"},{"reviewer":"AnnMarie Carter","starRating":"FIVE","comment":"This location has\nSatisfactory service and amazing staff very excellent A1 customer service","updateTime":"2025-02-25T23:18:28.060247Z"},{"reviewer":"Deb Biswas","starRating":"ONE","comment":"I called their office to ask a few questions. The guy that picked up was very rude even though I was very polite with him. Interrupted me and hanged up on me.","updateTime":"2025-02-08T01:01:29.809845Z"},{"reviewer":"mohamed dabour","starRating":"ONE","comment":"Rude, uncooperative person.\nHe nearly kicked me out of the store","updateTime":"2024-12-07T00:40:44.065589Z"},{"reviewer":"Phoenix","starRating":"FIVE","comment":"Alvin is the best! He was very helpful and kind, and provided the best customer experience. He gave us expert advice on which frames will work best for the prescription, and brought out more sunglass options from the back stockroom. We really appreciate how he went above and beyond. Thank you, Alvin!","updateTime":"2024-11-29T23:02:21.712412Z"},{"reviewer":"Andy Trekts","starRating":"ONE","comment":"Never going here again, they screwed up my prescription multiple times and wasted multiple weeks of time while and most staff are nice, one person raised his voice probably out of stress or frustration, my glasses still aren't fitted properly after the two weeks he specified but the customer service left a bad taste, I told all my friends to avoid this place.","updateTime":"2024-11-22T04:56:00.425739Z"},{"reviewer":"David Lundeen","starRating":"ONE","comment":"Predatory billing practices - avoid at all costs. I had an appointment on December 18, 2023 and received a bill more than 6 months later for a new patient comprehensive exam. This wasn't specified in the initial appointment, and all inquiries about this are buried in insufferable bureaucratic responses.","updateTime":"2024-11-15T18:55:53.938071Z"},{"reviewer":"Bridget Gustafson","starRating":"FIVE","comment":"Alvin helped both my parents find frames they love, helped them navigate insurance, and even gave my mom a temporary fix for her broken frames. He was very helpful and generous! Thank you!","updateTime":"2024-11-12T01:23:58.175358Z"},{"reviewer":"Mari M","starRating":"FIVE","comment":"Amazing service!! Cat is one of the people that work here and she is so helpful when picking out glasses and what actually looks good on you. She provided honest service and was a friendly help.","updateTime":"2024-11-07T00:31:30.371219Z"},{"reviewer":"Qu33nB33 Ayaan","starRating":"FIVE","comment":"Jillian was very helpful","updateTime":"2024-10-25T21:05:28.735907Z"},{"reviewer":"Crystal Gardner","starRating":"ONE","comment":"I took my autistic son in today he is 17 and we were treated so disrespectful. The Dr thought he broke the chair and so he didn't even do his exam right now pressure test nothing. Flipped through the lenses super fast so I'm not sure we even got the right prescription. Then was told his insurance wouldn't cover his lenses being put into frames even if I paid for the frames that wasn't covered. I feel my sons rights were violated and we were just disrespected because he was being scriptive and touching things. He has autism but still deserves to be treated with respect even if he does only have MA","updateTime":"2024-10-18T21:30:10.793348Z"},{"reviewer":"Sherry Jones","starRating":"ONE","comment":"With all other reviews I've seen I can relate never coming HERE\nagain got glasses the first time they gave me bifocals had to wait because they did it wrong then came back aftwr 2 weeks of waiting and they did it wrong again went back another 2 weeks they were fine but then THE GLASSES CAME AWAY FROM THE FRAME BECAUSE OF POOR QUALITY AND THEY MADE ME PAY FOR THEM WHEN IT WAS THERE LOW QUALITY Me as a customer that has BEEN COMING HERE FOR YEARS Should not have to pay for their poor quality crap. WILL NEVER COME HERE AGAIN so mad","updateTime":"2024-10-18T20:06:24.960532Z"},{"reviewer":"Laura Hall","starRating":"FIVE","comment":"Had a great overall experience picking out new glasses here! When I went to pick up my glasses, Cat was especially helpful and kind!!","updateTime":"2024-10-18T14:59:55.720970Z"},{"reviewer":"Amy Buck","starRating":"FIVE","comment":"This is a great location! I especially appreciated the kindness and patience of Cat—-she has a kind, warm & friendly demeanor, and she really personalized my experience of finding the right frame and fit! Thank you for a great customer service!","updateTime":"2024-10-17T15:15:45.803371Z"},{"reviewer":"bc wajda","starRating":"FIVE","comment":"Excellent service","updateTime":"2024-09-26T20:50:29.193180Z"},{"reviewer":"Ann Torson","starRating":"ONE","updateTime":"2024-09-11T18:07:06.730065Z"},{"reviewer":"Maria Caram","starRating":"ONE","comment":"Very dissapointed to hear today that after 90 days, they throw your frames away and aren't willing to return your money!","updateTime":"2024-08-23T23:21:19.509978Z"},{"reviewer":"Pam K74","starRating":"FIVE","comment":"I had a bad experience at a different company year\nS ago and haven't had my eyes examined since. I’m so glad I found this beautiful location.. I was put at ease with Dr Mateo and went into detail about status of my eyes and how to get the best vision possible. Took lots of time to answer all my questions. After my exam I worked with the amazing Alvin and he helped me pick out my new glasses and worked with me and my budget to get my vision to finally be where it needs to be. I will never go anywhere else. Dana was also so kind and helpful during my visit as well. If you’re looking for amazing service and kindness then This is your place.","updateTime":"2024-08-16T23:30:15.062615Z"},{"reviewer":"Kelli Kerans","starRating":"FIVE","comment":"Always professional and easy going. We had two appointments and out within 30 mins. Julian is always so welcome and sweet!","updateTime":"2024-08-16T17:43:53.397216Z"},{"reviewer":"Gemma Justinger","starRating":"ONE","updateTime":"2024-08-01T22:20:09.957836Z"},{"reviewer":"nagachika","starRating":"ONE","updateTime":"2024-08-01T22:18:45.576561Z"},{"reviewer":"Jennifer Kortgard","starRating":"FIVE","comment":"The in store staff are kind and personable. Great experience!","updateTime":"2024-07-30T11:26:50.772100Z"},{"reviewer":"Kim Rinde","starRating":"ONE","comment":"Very unhappy that, after doing my eye exam & running it through my insurance that gives one free eye exam per year, they wouldn't give me my pupillary distance measurement as part of my written eyeglass prescription. That is part of my medical record and, under HIPAA, I have a right to get a copy of my entire medical record. I want someone to contact me to explain why they won't give me my complete eyeglass prescription. I believe it was the man named Alvin that everyone has complained about that refused to give it to me. He was very rude about once he found out I wasn't going to pay $700 right then & there for a pair of eyeglasses.","updateTime":"2024-07-26T23:45:51.340834Z"},{"reviewer":"Yusra Abdillahi","starRating":"ONE","updateTime":"2024-06-29T16:54:12.851195Z"},{"reviewer":"Liliana Ortiz","starRating":"FIVE","comment":"I love going to this location! Alvin is always so nice and helpful. Such an amazing person. Last year I purchased a frame I really love online but couldn’t find anyone to make my prescription lenses and put them in, I went to Pearl Vision at this location and they immediately helped me. Alvin was very kind and patient with me. Fast forward to today, he helped me again order a new pair and even ordered me a new set of lenses for my current frame since my current lenses are scratched. They are all wonderful but I work with.","updateTime":"2024-06-20T00:07:11.578570Z"},{"reviewer":"David Riisager","starRating":"ONE","comment":"Just called twice to get information they wouldn’t give me the information for my prescription!!!\n\nWorst place to get eye exam done at, don’t ever go there!!!!","updateTime":"2024-06-17T22:27:48.419107Z"},{"reviewer":"Vanessa Gamble","starRating":"ONE","comment":"The man in charge was unwilling to talk with me about my insurance and how I could get what I wanted with my insurance. I even talked to my insurance about what was possible and he would not work with me, as well as he didn’t explain at all why he was unwilling to help.","updateTime":"2024-06-13T18:18:00.441586Z"},{"reviewer":"Wendy “Wendy H” Hume","starRating":"FIVE","comment":"Alvin at this store is very talented for matching the right frames for your face. Last year he helped me select new sunglasses. I opted to purchase the 'replacement warranty' option. (I typically don't buy those plans, but I am tough on sunglasses). Fast forward one year later and I broke my frames and a lens fell out. Alvin honored my plan, no questions asked. He ordered a brand new set of frames and lenses for me. He even put my old lenses into a back up frame in the store for me to use while my new ones were being made - and then let me keep the back up pair - so now I have 2 pairs! Highly recommend Pearl - ask for Alvin! Great customer service.","updateTime":"2024-06-12T00:18:23.731005Z"},{"reviewer":"Rose Sommerfeld","starRating":"FIVE","comment":"Thank you to Alvin for quickly fixing my son's glasses in time so he could attend his taekwondo class. It was very busy when we walked in, but we were seen and they found a quick solution. I am so grateful because my son cannot function without his glasses.","updateTime":"2024-06-07T22:59:01.088422Z"},{"reviewer":"Anthony Nhan","starRating":"FIVE","comment":"Annie and Alvin are wonderful! They were very patient and helpful with what we were searching for.","updateTime":"2024-06-01T16:31:37.601592Z"},{"reviewer":"Jenny Tran","starRating":"FIVE","comment":"Super amazing customer service. The best Pearle vision in town! Love the workers here and I can see they truly care about their customers.\n\nI had glasses with one missing temple and the optometrist was able to fix it. Highly recommended this location for their knowledge and service.","updateTime":"2024-05-31T23:14:42.119376Z"},{"reviewer":"Alondra Capistran","starRating":"ONE","comment":"This old women was super rude and hang-up the phone when I was try to ask her for a appointment...\nName Annie /Alvin's","updateTime":"2024-04-29T21:38:16.690394Z"},{"reviewer":"Davida Hogan","starRating":"ONE","comment":"Dr Thomas meyers for some reason treated me like I was a germ … telling me I needed too sit down so he doesn’t get covid which I never had covid made me and my daughter feel so uncomfortable that we left the appointment the store manager Alvin was not helpful he justified in gave many excuses for this doctors behavior maybe because he only has 2 doctors at this location I will say this doctor made me feel very uncomfortable maybe it was just today but the energy was very off my advice if you go too this location and have problems don’t talk too the “managers” because they will act like the care but whispering too the doctor that your complaining on they are all in cahoots with each other . Literally the worst pearl vision I ever came too . Oh and my daughters eye exam lasted 10 mins he really didn’t want too deal with us today","updateTime":"2024-04-29T20:45:32.805057Z"},{"reviewer":"Gobenna Sori","starRating":"ONE","updateTime":"2024-04-27T02:44:15.171678Z"},{"reviewer":"Katie","starRating":"FIVE","comment":"Pearl Vision in Roseville is the best! I followed Alvin, the manager, from Edina Pearle. (Edina is horrendous since he left) Alvin completely understands how to deliver exceptional service. He is gracious and extremely knowledgeable. His staff genuinely seem to love their jobs due to his managerial style. (Unlike Edina, where the staff acts as though they’re being held as prisoners) If you’re looking for someone to go above and beyond the call of duty, go see Alvin at Pearl Vision in Roseville!","updateTime":"2024-04-03T23:24:31.759954Z"},{"reviewer":"Brook Ross","starRating":"FIVE","comment":"The difference in quality of care between this Pearle Vision and the company I visited just a week prior was stunning. The staff at Pearle Vision were engaged, knowledgeable, friendly, and professional. Went above and beyond my expectations. Only place I'll go from now on.","updateTime":"2024-04-02T18:04:18.524763Z"}]