[{"reviewer":"Anthony “Slick” Rice","starRating":"ONE","comment":"Very poor customer service not very busy but never answer the phone! I was told 2 weeks for my glasses it’s going on week 3 !","updateTime":"2025-08-22T19:30:58.662723Z"},{"reviewer":"madebymonk","starRating":"ONE","comment":"This place is super unprofessional and full of rude unqualified staff.\n\nPlease avoid this place if you can!","updateTime":"2025-08-18T18:24:03.210307Z"},{"reviewer":"Jessica Gaston","starRating":"FIVE","comment":"Perfectly professional, kind, informative, nonjudgmental and helpful.","updateTime":"2025-07-23T16:12:06.496357Z"},{"reviewer":"Kariss Brigham","starRating":"FIVE","comment":"10/10 lovely staff. Wonderful and lovely environment.","updateTime":"2025-07-02T02:34:22.621600Z"},{"reviewer":"Norman Davis","starRating":"FIVE","updateTime":"2025-06-11T12:47:48.551459Z"},{"reviewer":"Alphonse Munoz Vasquez","starRating":"ONE","comment":"Glasses didn't fit and now they're trying to claim I never complained about it in time.","updateTime":"2025-04-15T16:33:28.964338Z"},{"reviewer":"Anna","starRating":"FIVE","comment":"Staff was very kind and helpful enjoyed my experience here","updateTime":"2025-03-31T22:15:48.272464Z"},{"reviewer":"Eileen H","starRating":"ONE","updateTime":"2025-03-30T21:50:00.925206Z"},{"reviewer":"kelly her","starRating":"ONE","comment":"I wasn’t aware that this place didn’t have the right doctor for me because I have diabetes and the receptionist claimed that they called me to tell me about not coming in if I had diabetes and other medical problems (she stated) but I checked my msges to see if they really left me a voice mail about that and NO they didn’t, I didn’t receive any msg like that, the msg I received was just a appointment reminder. This is a horrrible experience as Ive taken time off work to come to my appointment just for it to be cancelled because they didnt have the right eye doctor for me.","updateTime":"2025-03-27T14:26:18.072878Z"},{"reviewer":"Nathan Fulsebakke","starRating":"ONE","comment":"There were three employees there, none seemed interested in selling me some glasses.","updateTime":"2025-02-17T23:26:00.328238Z"},{"reviewer":"Jacqueline Thompson","starRating":"FIVE","comment":"I had a great experience with a great pair of glasses. Thanks","updateTime":"2025-02-16T00:11:25.068294Z"},{"reviewer":"Kathleen Nelson","starRating":"FIVE","updateTime":"2025-02-15T22:28:44.796125Z"},{"reviewer":"King Papa Legba","starRating":"FIVE","updateTime":"2025-02-08T21:32:41.325529Z"},{"reviewer":"Aanaa","starRating":"FIVE","comment":"My daughter needed glasses and this was the perfect place for her! I really love this place, it's just amazing. I definitely would recommend coming here!","updateTime":"2025-02-08T20:16:12.521075Z"},{"reviewer":"Pearle Vision BC","starRating":"FIVE","comment":"WE HAVE A IN PERSON DOCTOR the other reviews are NOT accurate!","updateTime":"2025-01-06T19:42:16.338840Z"},{"reviewer":"William Byrnes","starRating":"FIVE","comment":"I have been going to this Pearl Vision Center for many years. The staff is always energetic and friendly. The facility is very well maintained from the parking lot to the exam rooms and show room. Very clean and well lit. The service is excellent, the examinations are very thorough, and every portion of the exam is clearly explained. It is a very comforting and safe environment. The prescriptions for my glasses have always been spot on for my corrective vision needs and reasonably priced. I highly recommend their services.","updateTime":"2025-01-03T21:58:45.473953Z"},{"reviewer":"Elena Mathys","starRating":"ONE","comment":"There isn't actually a doctor - it's all virtual which would be fine if they actually knew what they were doing. Got a schpeel about how they couldn't correct my vision to 20/20, went to Costco optical for less $ a week later because I felt it was suspect, and he corrected it perfectly. Definitely not worth to $200+ that it costs without insurance to not even have someone truly take the time to fix your vision. Quoted an astronomical amount for lenses too :/","updateTime":"2024-12-17T04:58:54.043811Z"},{"reviewer":"Susan Morrow","starRating":"FIVE","updateTime":"2024-11-28T13:47:54.130784Z"},{"reviewer":"Chyna Whitaker","starRating":"ONE","comment":"Previous owners were better, more professional and organized. New owners are rude, scattered and act like they don’t know what they’re doing.","updateTime":"2024-11-21T05:56:44.283564Z"},{"reviewer":"Corey Siewert","starRating":"ONE","comment":"BE WARNED THERE IS NO OPTOMETRIST at this location, you do everything virtually. The staff was kind and attentive but there was no mention that you would not see a doctor in person. Everything was done virtually on a tablet. I wished they would have indicated this when booking as I would have gone elsewhere. The eye exam equipment broke down several times and they had to test my eyes twice. The office is somewhat run down and the eyeglass selection was sparse and very expensive. I do not recommend this location if you want an in person experience with an eye doctor.","updateTime":"2024-11-14T15:09:04.456752Z"},{"reviewer":"Bryan W","starRating":"TWO","comment":"nice people but you are better off just ordering your prescription online.","updateTime":"2024-11-01T23:05:19.010874Z"},{"reviewer":"Crystal Jurado","starRating":"FIVE","comment":"Fabulous experience! I got in quickly and the eye doctor was fabulous! Definitely recommend 🙏","updateTime":"2024-10-04T20:26:22.865025Z"},{"reviewer":"Desmond Bryant","starRating":"ONE","comment":"Terrible service experience had ti reprt then ti the better buisness burea very disrespectful and unprofessional wasted a whole day og myife there for basically nothing","updateTime":"2024-09-26T16:35:56.232706Z"},{"reviewer":"lyn tesfaye","starRating":"FIVE","comment":"Professional & efficient staff through the whole process. Jayna and Dylan helped me pick out the perfect frames making the whole experience fun and easy!","updateTime":"2024-09-19T17:47:55.093988Z"},{"reviewer":"Jayna Pomsyda","starRating":"FIVE","comment":"Dr. Augdahl is quick and efficient. He is the kindest doctor I’ve ever had for an eye exam. He was patient and answered all my questions. Dylan the optician helped me pick out my prescription sunglasses that fit my face perfectly. I’ll keep going back for sure for mine and my family’s needs.","updateTime":"2024-07-17T20:43:36.982998Z"},{"reviewer":"Ce","starRating":"THREE","comment":"Will start by saying the front desk staff and the tech were nice and very helpful. What I did not like was when I made my appointment there was no heads up that I would not be seen by an in person doctor. It was a tele-doctor type appointment where the doctor was on tablet and tech set everything up. Also waited about 20 minutes to go in room and wait for a doctor on a tablet. Equipment was lagging and appointment would have been quicker if I had an in person doctor in room doing exam. Also did not like how while waiting commercials were playing on the tablet. I get it every opportunity is an advertising/marketing opportunity but I would have preferred just silence. Also when equipment did work and doctor came on. I found him to be a little rude when I was trying to figure out furthest line I could read. So think people should be made aware that you might not do your appointment with doctor physically in room and it may be on a tablet.","updateTime":"2024-06-15T11:30:27.207181Z"},{"reviewer":"Trelisha Neely","starRating":"FIVE","comment":"Today I was on my way to an important meeting and a piece of my glasses broke off. And although this isn’t my normal store AND they had just closed, these ladies opened their doors and fixed my glasses.\nPearls Vision you have 4 gems working in that store.\nThank you again ladies!!!! You truly saved me!\nTrelisha\n2/24/2024","updateTime":"2024-02-24T21:08:09.857964Z"},{"reviewer":"Ben Stuva","starRating":"FIVE","comment":"Went in to get a replacement pair of glasses. I have a very rare prescription. Brittany worked with me and was very very helpful, friendly, down to earth and knowledgeable. Couldn't have asked for a better experience.","updateTime":"2024-02-24T17:29:11.172516Z"},{"reviewer":"Talina Rojas","starRating":"FIVE","comment":"very good service, Marisol always assists us with good spirits and helps us with any questions we have.","updateTime":"2024-01-18T23:13:17.932025Z"},{"reviewer":"Samantha Wehlage","starRating":"FIVE","comment":"I had an amazing experience with this store! I have sensitive eyes and the doctor was really great about it. I worked with Kim picking out glasses. She helped me find good ones that fit my face. She is wonderful! Go here!","updateTime":"2024-01-05T03:12:17.910017Z"},{"reviewer":"Lexi Kelly","starRating":"FIVE","comment":"Very helpful staff they answered all of my questions with a smile! Definitely recommend this store!!!","updateTime":"2023-12-23T14:57:23.191086Z"},{"reviewer":"Denise Dumas","starRating":"FIVE","comment":"My experience was very personal and friendly. I was listened too and all my questions and concerns were politely addressed.","updateTime":"2023-12-21T22:50:56.672182Z"},{"reviewer":"Amanda Kay","starRating":"FIVE","comment":"Kim helped us. She was very friendly and welcoming and a great sense of humor. My husband has a complicated insurance and she took the time to go over every cost detail and she explained to my husband why he should have anti-reflective and why it was a solid investment. While she was figuring out the insurance information she took our personal information and said she would call us so we could go on with our day. The customer service was fantastic and I highly recommend Kim.","updateTime":"2023-12-15T16:15:20.606965Z"},{"reviewer":"Sada Saud","starRating":"FIVE","comment":"I went to go fix my glasses. Kim did an amazing job. Great personality and super fun to be around. Thanks once again Kim you’re amazing!","updateTime":"2023-12-12T22:27:53.108270Z"},{"reviewer":"Bonnie Gulbranson","starRating":"FIVE","comment":"Just went back today and what a fresh breath of air! The staff is very pleasant and helpful. What a change from the past 3 years. Dr. Augdahl is very good...pleasant and thorough\nI recommend this place,,!!","updateTime":"2023-12-11T20:18:55.589892Z"},{"reviewer":"Jenia Hutchinson","starRating":"FIVE","comment":"The staff is professional in Brooklyn Park are very service oriented and knowledgeable of their profession. Very comfortable fast service.","updateTime":"2023-11-19T16:03:09.812406Z"},{"reviewer":"Gage Abdul","starRating":"FIVE","comment":"A nice and easy experience.","updateTime":"2023-11-17T22:03:24.587328Z"},{"reviewer":"Emily Martin","starRating":"ONE","comment":"The doctor was awesome. However I would go somewhere else. The staff will gaslight you and try to convince you defective glasses are fine when clearly they are not fine. They are unorganized. No one knows what is going on. They say glasses take about a week but really it's 3. And you have to continually call them. They will not call you when they are ready. We will not return.","updateTime":"2023-11-06T17:55:07.056772Z"},{"reviewer":"james burrows","starRating":"ONE","comment":"They are telling me that I declined my warranty for my Lenses That I Paid Cash Money For“","updateTime":"2023-10-07T19:52:43.383916Z"},{"reviewer":"Alison Njora","starRating":"FIVE","comment":"Helpful, wonderful customer service and excellent explanations for processes and procedures!","updateTime":"2023-09-14T00:53:13.622840Z"},{"reviewer":"Liz Booth","starRating":"ONE","comment":"Horrible experience at this place very short staffing not very good help or friendly. Never open it seems like. And not to mention when Roseville called for my rx from them they carelessly gave them wrong rx so Roseville couldn’t do my lenses correctly. Very disappointed at this place. Go to Roseville Pearle Vision way better people.","updateTime":"2023-09-12T17:17:19.123393Z"},{"reviewer":"Jennifer V","starRating":"FOUR","comment":"I really like the doctor that worked there for a very long time. I will start off with that. They were they got five stars. I would be very much obliged to give them five stars had the last four times I’ve gone in there to get my contacts and order my contacts. They are not friendly at all. When I tell you, I am polite I am very polite. I greet these people I say hello how are you and this is not a joke the last four times that I’ve been in there they don’t say nothing back they just say what do you want to order? What’s your date of birth? no, thank you no hellos. No, you’re welcome. No nothing.","updateTime":"2023-08-07T15:33:38.611467Z"},{"reviewer":"Michelle Griffin","starRating":"ONE","comment":"Terrible customer service. I did my research on the insurance plan before I walked in. We only went in for glasses The minute I mentioned medical assistance I was dismissed and told whay my insurance would and wouldn't cover, which I new to be false. She told me that I would have to go to another store to get brand new glasses, which a new prescription, 1.5 years later. I went to the other store and was immediately explained exactly what I new, I could go anywhere to get glasses, and they would be covered. She also knew how little this store even bothered yo help and told me it's a frequent issue. We were in and put in 10 minutes at the other location. Avoid this store at all costs.","updateTime":"2023-05-31T20:34:06.905218Z"},{"reviewer":"Charlotte Pratt","starRating":"FIVE","comment":"Great services!","updateTime":"2023-03-13T22:51:26.182055Z"},{"reviewer":"Andrew Hagl","starRating":"FIVE","comment":"Front desk lady was great and the optometrist was amazing as well","updateTime":"2023-01-19T22:28:08.579169Z"},{"reviewer":"Rick Hammer","starRating":"FIVE","comment":"The eye exam doctor was excellent. He answered all my questions well. I was able to get checked-in fast by the front desk clerk.","updateTime":"2023-01-11T05:44:09.215381Z"},{"reviewer":"Malik McDowell","starRating":"FIVE","comment":"Cool I can get all my vision needs taken care of. Very friendly doctor! Answers all your questions, even the ones that seem ridiculous. No such thing as a dumb question right?","updateTime":"2022-12-27T01:52:29.570261Z"},{"reviewer":"Michael Sierra","starRating":"FIVE","updateTime":"2022-08-09T20:54:09.645605Z"},{"reviewer":"G Philip Zeon Sr","starRating":"FIVE","comment":"Service was superb-professional, good customer service, and I am satisfied with my results after the exams. Thank you very much.","updateTime":"2022-07-01T17:45:33.920416Z"},{"reviewer":"Mando Monica","starRating":"FIVE","comment":"Dr. Augdahl is a great doc. Very careful and pleasant. I don’t recall the fellow’s name who fitted me for my glasses, though he got the eyeballs aligned perfectly. I need progressive lenses which are tricky to get lined up right. I have had other places re-grind lenses 3 times and gave up because they could not get them\nright. For the record, when someone gets your glasses right, there is nothing to get “used to”! You have the pleasant experience of seeing well without any effort! You only need to get “used to” glasses that are out of whack. Even then you really don’t get used to them - you just get sick of dealing with the place that made them wrong.","updateTime":"2022-04-19T01:24:42.930699Z"}]