[{"reviewer":"Francesca Lyons","starRating":"FIVE","comment":"I needed new lenses recently, due to a necessary change to my original prescription. I worked with Mary at my local Pearle Vision Center. She was friendly, professional and comprehensive and put me at ease. She skillfully worked to provide me with optimal results and satisfaction so that my lenses and glasses were the ideal fit for my vision needs. I am now seeing with the most clear and comfortable glasses I have worn in a long time!\nThank you, Mary. My eyes are smiling again!\nFrancesca Lyons","updateTime":"2025-09-02T21:17:17.147712Z"},{"reviewer":"Candice Szlaga-Clark","starRating":"ONE","comment":"I have been seeing Dr. Soviar my entire life for glasses and have not had issues until he joined Pearle Vision. Whoever is manufacturing the glasses for them is not competent at their job unfortunately. I couldn't see properly out of my glasses and was dismissively told to \"take them home and try them for a few days\" as though I haven't been wearing glasses the vast majority of my life or somehow have lost the capacity to know if I am able to see properly or not. I was not satisfied and pressed on, turns out the manufactuter didn't bother to put the anti-glare on the glasses that I had paid for. Had to have them remade.\nI know others who are having even more issues and being treated in a similar fashion. So unfortunately I would not recommend going here to get your glasses.\nAnd just a heads up to anyone reading the reviews I was told they don't have a \"refund\" policy, they just remake the glasses for you a few times to try and get it right. That's a lot of money to drop on the off-chance they never get it right.","updateTime":"2025-08-04T20:55:09.591032Z"},{"reviewer":"Michele Chirikas-Miller","starRating":"ONE","comment":"If I could leave a zero star review, I would. Was here last year and they were amazing. This year the woman named Mary was so absolutely rude that I had to walk out because I couldn't stand it one more minute. It's all about the money now and not about getting what you need. I will never ever return to this location nor would I suggest anybody else.","updateTime":"2025-08-02T19:28:03.338906Z"},{"reviewer":"Nina Rinaldi","starRating":"ONE","comment":"This place is terrible. I made an appointment for my son at 12 pm. He had red eyes and drops we’re not working . I thought taking him to optometrist instead of his pediatrician was the way to go . Boy was I wrong . Marry was completely rude! I waited2 hrs for service and then she had the worst attitude ever . Wasn’t listening and just condescending. Will not be back .","updateTime":"2025-08-02T17:27:01.252761Z"},{"reviewer":"Robert Dillon","starRating":"FIVE","comment":"excellent service,very professional","updateTime":"2025-07-20T15:05:38.569853Z"},{"reviewer":"Linda Mathon","starRating":"FIVE","comment":"Very professional, efficient and knowledgeable staff. Excellent selection and quality.","updateTime":"2025-06-12T08:32:21.148192Z"},{"reviewer":"shabana sheikh","starRating":"FIVE","comment":"My husband and I had a great experience at this location. Frankie was very knowledgeable and helped us both choose , the perfect glasses for us.\nThe facility was very clean and nicely laid out. I highly recommend this location.","updateTime":"2025-03-22T15:44:45.955168Z"},{"reviewer":"Sylvia Calvo","starRating":"FIVE","comment":"They were exceptional. The man basically found the perfect glasses for me 10 out of 10. From start to finish they were very helpful.","updateTime":"2025-03-17T20:10:32.307758Z"},{"reviewer":"Josh Baker","starRating":"TWO","comment":"Doctor and Salesperson are great. After picking up my glasses I noticed some issues a day later in natural sunlight. I went back to ask what could be done with the blemishes on the glasses I paid 250 bucks for to have a rude female questioning my issues with the glasses. Take your hard earned money somewhere else they cant even clean the lenses of your glasses before sending you out the door.","updateTime":"2025-02-22T11:37:41.300450Z"},{"reviewer":"Amy Wipp","starRating":"FIVE","comment":"The staff are professional and friendly. The selection of eyewear is vast, so you're sure to find something you love.","updateTime":"2025-02-09T23:08:48.075638Z"},{"reviewer":"Arlynn Dailey","starRating":"FIVE","comment":"My experience at Pearle Vision was amazing. Trusting them to help me find my perfect pair of glasses after having my same old pair was not easy for me but they got it right! They made the process wonderful. From start to finish. Thank you!","updateTime":"2025-02-09T15:53:41.608438Z"},{"reviewer":"justin bettcher","starRating":"FIVE","comment":"Getting new glasses can be an overwhelming process, but the staff here made it very comfortable and easy.","updateTime":"2025-02-09T15:12:37.736441Z"},{"reviewer":"Art Mikolowski","starRating":"FIVE","comment":"The To staff was very friendly and Knowledgeable! Frankie, the gentleman that waited on me did a great job on helping with my frame selection And explaining my needs in my lenses! Thank you, Frankie and Pearle vision for my excellent service!","updateTime":"2025-02-09T15:00:53.120649Z"},{"reviewer":"Jaclyn Gibson","starRating":"FIVE","updateTime":"2025-02-09T14:02:59.109116Z"},{"reviewer":"Calley Calz","starRating":"ONE","comment":"Though, the doctor was great, I didn’t appreciate the terrible attitudes of at least 2 of the customer service staff. There was a rude female I encountered over the phone, and a Caucasian guy who I had to work with while choosing my glasses. Both needs more training on how to treat customers, in my opinion…","updateTime":"2024-12-18T17:31:06.288123Z"},{"reviewer":"attia masood","starRating":"FIVE","comment":"The doctor and staff both were very nice and helpful. It was definitely a very positive experience.","updateTime":"2024-09-28T18:30:41.116091Z"},{"reviewer":"Michelle Smith","starRating":"FIVE","comment":"Good doctor and good staff.","updateTime":"2024-08-17T00:20:17.012577Z"},{"reviewer":"Felicia Smith","starRating":"ONE","comment":"Customer service is terrible. I ordered my glasses June 24, called to check status of glasses 3 weeks in progress, no progress. I then called 4 weeks after and the man employee said it was due to the July 4th holiday for the delay but will call and find out the status and let me know which he never did. Then I call back 2?days later and the woman employee gave me the number to VSP to check the status, which she knew that I couldn’t because she had to from the store. Another week later I got a call saying my glasses were ready and still no call from the so-called Store manager.","updateTime":"2024-07-22T18:41:36.344854Z"},{"reviewer":"Peter .Hollerbach","starRating":"FIVE","comment":"On time appointment - the staff was very helpful. The total customer service was excellent.","updateTime":"2024-03-12T22:37:19.993710Z"},{"reviewer":"JENNIE THABET","starRating":"FIVE","comment":"My children have been coming here for years and I just started too. They got me in right away and did a great job. The young man that helped us with checking out and with insurance information was very helpful and kind. I will definitely be back, thank you for a great visit.😊","updateTime":"2024-01-07T14:33:15.611410Z"},{"reviewer":"Sarah Muehlbacher","starRating":"ONE","comment":"My kids prescription was quite different than her last. Called cause it didn’t seem right, (the astigmatism correction was now gone), was told it was correct. Ok cool, you’re the professionals. Ordered glasses, couldn’t see out of the one eye. Called to see if we could come in for them to check, was told she needed to wear the glasses for a few days to get used to them. That seemed silly, she’s worn glasses for years, it wasn’t a bit of an adjustment, it was totally blurry. Went to another place, was given a new prescription and she can see out of the glasses we ordered with the new one. 0/10, will not return.","updateTime":"2023-12-31T17:30:04.227168Z"},{"reviewer":"Rochelle Montgomery","starRating":"FIVE","comment":"The environment was peaceful very clean helpful ☺️","updateTime":"2023-10-27T13:32:27.023499Z"},{"reviewer":"Mary","starRating":"TWO","comment":"Front desk lady seems like she was having a bad week. Was brushing me off the phone and wanted to hang up fast every time I called.","updateTime":"2023-10-14T16:12:10.814092Z"},{"reviewer":"Anna A","starRating":"FIVE","updateTime":"2023-07-15T14:04:54.690582Z"},{"reviewer":"Camila Rodriguez","starRating":"ONE","comment":"Got an eye exam and asked for contacts and they didn't provide any trials of the contacts I was getting which I thought was weird. I didn't ask since it was my first time there and I assumed maybe that wasn't something they offered. I got my contacts and they were the WORST contacts I have ever tried. They refused to stay in my eyes, they felt grainy all day and dry out before the day is over. I called them 2 weeks after wearing them because I couldn't take it anymore and I was told that it was my fault for not asking for trials to begin with. They told me they would speak to the doctor and get back to me on the situation and that since I had opened the box I could not return them. THEY NEVER CALLED ME BACK. I waited 2 weeks and I called again and I was once again told they would speak to the doctor and get back to me. THEY NEVER CALLED ME BACK. I am really disappointed I was made to feel like it was my fault and never got a refund. I have also been calling the past 4 days and no one has picked up. Maybe they're out of the office for the holiday but I would expect a least a voicemail messages that says that so I don't waste my time for 4 days straight.","updateTime":"2023-05-30T20:35:17.129511Z"},{"reviewer":"CJ Ross","starRating":"FIVE","comment":"Great service. Reasonably priced.","updateTime":"2023-04-30T15:45:17.012347Z"},{"reviewer":"jeff max","starRating":"FIVE","comment":"Thank you. Excellent","updateTime":"2023-02-11T12:51:17.555787Z"},{"reviewer":"Coco B","starRating":"FIVE","comment":"Everyone was great..Definitely gad I chose this location...Nice selection of glasses.","updateTime":"2023-01-28T19:30:52.324294Z"},{"reviewer":"Martan Agnew","starRating":"FIVE","comment":"I have been going to Dr. Soviar for years and was very happy to follow him to Pearle Vision. He and the staff there are very nice, courteous and truly care about your eye health. I have never had any problems going here and they are very accommodating.","updateTime":"2022-11-17T13:08:12.030921Z"},{"reviewer":"Jakub Sondej","starRating":"FIVE","comment":"This location is very fast and efficient.","updateTime":"2022-11-12T18:59:53.139225Z"},{"reviewer":"Alex Ibrahim","starRating":"FIVE","updateTime":"2022-11-06T23:41:06.286410Z"},{"reviewer":"Joe Nowak","starRating":"FIVE","comment":"Great service and friendly staff.","updateTime":"2022-09-26T10:26:31.187074Z"},{"reviewer":"Paul Haroon","starRating":"FIVE","comment":"Best place to get visions","updateTime":"2022-09-21T22:51:18.583964Z"},{"reviewer":"Claudia McBrayer","starRating":"FIVE","comment":"The team at this location were all very kind, professional and extremely helpful","updateTime":"2022-05-06T11:42:20.234683Z"},{"reviewer":"V Q","starRating":"FOUR","comment":"Excellent eye exam and very nice staff.","updateTime":"2022-04-28T14:06:56.189625Z"},{"reviewer":"Ryan Liddy","starRating":"FIVE","updateTime":"2022-03-10T01:44:48.610226Z"},{"reviewer":"Michelle","starRating":"FIVE","updateTime":"2022-01-24T03:31:58.335749Z"},{"reviewer":"Sherry Pyszczynski","starRating":"FIVE","comment":"I should have left this review when we were in there, which has been quite some time now. Everybody in my family that needed glasses went and got one or more pairs from this location. LOVED the Dr. and the staff. Highly recommend to all in this area.","updateTime":"2021-11-26T16:21:24.671188Z"},{"reviewer":"GAMES BOY","starRating":"FIVE","comment":"Extremely nice and efficient. Would recommend it to friends and family.","updateTime":"2021-05-26T22:00:16.321355Z"},{"reviewer":"Margo Go","starRating":"FIVE","comment":"Very friendly staff and doctor. Helped me pick out a pair of glasses. Doctor was thorough, patient and answered all of my questions. Thank you!","updateTime":"2021-05-06T22:49:58.639800Z"},{"reviewer":"Heather Werner","starRating":"ONE","comment":"Still waiting on my eye glasses to be remade from February. They were made incorrectly. Measured wrong. Only two of the staff is kind. They don’t call when your glasses are in. You have to call. Receive messages asking about my service. But, I don’t have the glasses still. But, want a review.","updateTime":"2021-04-27T22:21:45.410721Z"},{"reviewer":"Mr. Del Adams","starRating":"FIVE","comment":"Excellent 👌","updateTime":"2021-04-21T21:19:23.920356Z"},{"reviewer":"Davon Watson","starRating":"FIVE","updateTime":"2021-04-13T18:05:44.151849Z"},{"reviewer":"KC Leeann","starRating":"ONE","comment":"Do not get your glasses from them, they told me that by getting this film that cost an extra 50$ would stop the light glare at night while driving. They failed to mention that I will have to stop and constantly have to clean them. The lady I talked to said apparently they are \"dirt magnets\" thank you for this information after you have my money. Not to mention the glare is still there! I called to see what could be done and I was told that I'm making it up and they don't get dirty that often and that the glare isn't there... What?!","updateTime":"2021-02-02T19:08:56.115294Z"},{"reviewer":"C DENNIS","starRating":"ONE","comment":"Order two pair of glasses. They both came back wrong. We then worked on the progressive pair to get them correct. Four times they were put in as progressives and came back wrong. After the fourth time I talked to the operator who I assume is the owner of the franchise and in our discussion he mentioned that the prescription for my right eye was put in the left eye field in the computer and the prescription for my left eye was put in the right eye field in their computer. He was irritated and stated that he'd already lost money on this deal. Not surprising that they would lose money when they didn't make the product correct. This last time I made a concession and changed it to single vision hoping the glasses would come back as something I could at least use. At this point it was already too late to go somewhere else and use my insurance benefit from last year. When I went to pick those up expecting a refund of the money that I had paid for progressive, since I wasn't getting progressive, I was told no there would not be a refund. Eventually he agreed to give me a refund of the entire amount and he would keep that pair, so they wasted my 2020 insurance allotment for glasses. I also refuse the second pair because I wasn't about to go through this situation again with the second pair. They did refund my money on that also. But again I lost my 2020 vision benefit because it was too late to use it. Upon giving me the refund he stated that would be the last visit for me with them. I stated of course it would be, I would never come back there.","updateTime":"2021-01-30T17:35:43.217870Z"},{"reviewer":"Kelly W","starRating":"FIVE","comment":"Staff was very friendly and professional. Very happy with safety protocols in place. The doctor was awesome! Very nice, explained everything thoroughly, put me at ease. Love, love love my new glasses znd sunglasses! Highly recommend this location!","updateTime":"2021-01-29T14:43:06.622546Z"},{"reviewer":"Joseph Rafalski","starRating":"FIVE","updateTime":"2021-01-26T22:22:44.602933Z"},{"reviewer":"Kin C","starRating":"FOUR","comment":"There was a little bit of wait, but I might have found the frames that I like.","updateTime":"2021-01-16T20:18:46.481219Z"},{"reviewer":"Hongtao Yang","starRating":"FIVE","comment":"Today I came here for eye exam for both regular eye glass and contact lenses. Dr. Soviar is very professional, patient and nice. The fee is also pretty reasonable. He let me try two pairs of contact lenses free to decide the best ones for my eyes, also offered another 4 pairs of contact lenses for free for the further trial myself. The other two ladies are also very friendly and quick to answer your questions well. I strongly recommend their excellent service. You won't be disappointed!","updateTime":"2020-09-25T01:36:03.718532Z"},{"reviewer":"Nicole Jones","starRating":"FIVE","comment":"I took my dad here for new glasses and the staff went above and beyond to not only find the perfect pair, but also the perfect price. Dr. Soviar was absolutely amazing as well! He took the time to fix my dad’s current glasses until his new ones come in! What kind of doctor takes that kind of time out of their day?! I have never experienced service this exceptional.","updateTime":"2020-09-19T17:50:49.296126Z"}]