[{"reviewer":"Justin Smith","starRating":"FIVE","comment":"Everyone was extremely kind and professional! There was a mixup with insurance and they were more than accommodating. Everything was most appreciated!","updateTime":"2025-10-07T20:30:24.925947Z"},{"reviewer":"Jennifer Conger","starRating":"FIVE","comment":"Brandy & Angie were phenomenal in their customer service, patience,& running figures with my insurance to get me the most for my money. The doctor was amazing as well. She took her time, listened to my concerns, explained the picture of my eye, & very through. (Sorry, I don't remember the Doctor's name)","updateTime":"2025-10-07T04:30:45.489982Z"},{"reviewer":"Sheron Almon","starRating":"FIVE","updateTime":"2025-09-26T15:13:28.065034Z"},{"reviewer":"Kathleen Webb","starRating":"FIVE","updateTime":"2025-09-25T12:35:52.752742Z"},{"reviewer":"Susan Wood","starRating":"ONE","comment":"Reception staff were unprofessional and loud. They let the 1 other patient there who had a later appointment than me see doctor before me. After 50 minutes past my appointment time, I left without seeing doctor.","updateTime":"2025-09-24T03:55:12.749423Z"},{"reviewer":"Eva Everett","starRating":"FIVE","updateTime":"2025-09-20T12:49:18.271477Z"},{"reviewer":"Jennifer Goehring","starRating":"FIVE","comment":"Everyone is kind, helpful and efficient. Dr Megan Alberts is the best I have seen in all my years, I recommend her to everyone I know. Knowledgeable, kind and explains every aspect in a way that you can understand. The best I have seen.","updateTime":"2025-09-20T12:35:05.686916Z"},{"reviewer":"Marlene Emmons","starRating":"FIVE","comment":"Everyone was very friendly and helpful. Thank you Dr. Megan for explaining everything so thoroughly!","updateTime":"2025-09-15T12:35:08.499347Z"},{"reviewer":"James Roll","starRating":"FIVE","comment":"Friendly staff. Great eye exam.","updateTime":"2025-09-13T12:11:44.036532Z"},{"reviewer":"Levar Morris","starRating":"FIVE","comment":"The staff was GREAT!","updateTime":"2025-09-03T12:38:41.425782Z"},{"reviewer":"Bruce Page","starRating":"FOUR","comment":"Good service and good people to help you","updateTime":"2025-09-02T15:16:58.773918Z"},{"reviewer":"Cindy Zeller","starRating":"FIVE","updateTime":"2025-08-18T12:38:37.946690Z"},{"reviewer":"james durachta","starRating":"FIVE","comment":"Good location and frames selection. Excellent staff and doctor. Thank you Perarle Vision","updateTime":"2025-08-04T14:14:11.390347Z"},{"reviewer":"Carissa Bristoe","starRating":"FIVE","updateTime":"2025-08-04T13:52:41.788857Z"},{"reviewer":"Tim Jagelewski","starRating":"FIVE","comment":"Everyone was extremely nice!","updateTime":"2025-07-19T12:24:37.442955Z"},{"reviewer":"Shelley Martin","starRating":"ONE","comment":"To expensive, $180 + for an eye exam & very rude when I called to question my charges. Will not do business with them again. It was the one on the Eastside","updateTime":"2025-07-16T12:40:50.977909Z"},{"reviewer":"Kelly Ahrndt","starRating":"FOUR","updateTime":"2025-07-05T17:39:24.823492Z"},{"reviewer":"Rachel Gunther","starRating":"FIVE","comment":"From the front staff to the eye doctor herself. Everyone was so kind, and helpful! You can tell they really love what they do, and truly care about their patients.","updateTime":"2025-07-03T22:45:46.583444Z"},{"reviewer":"Kathy Lance","starRating":"FIVE","updateTime":"2025-06-29T14:18:46.829941Z"},{"reviewer":"Brandon Smith","starRating":"FIVE","comment":"Super friendly staff!! Brandi Stover is amazing!!!","updateTime":"2025-06-28T16:58:07.022844Z"},{"reviewer":"Denise S.","starRating":"FIVE","comment":"I have been here twice and each time I’ve had a great experience. The staff is always friendly and the doctor is very caring and listens to your issues and to find solutions.","updateTime":"2025-06-28T14:43:29.056058Z"},{"reviewer":"Ron Treasure","starRating":"ONE","comment":"I received a bill for $29.62 exactly 1 year from date of purchase. Think they tried to bill medicare for a routine eye exam. Medicare dosent cover routine eye exams.","updateTime":"2025-06-27T21:39:13.006713Z"},{"reviewer":"Debra Dempsey","starRating":"FIVE","comment":"The staff (all) from the time I called to schedule an appt. To the time I left the appointment were awesome.\nDr. Was great as well.","updateTime":"2025-06-26T12:54:15.528994Z"},{"reviewer":"Jordan Rogers","starRating":"FIVE","updateTime":"2025-06-25T16:01:55.712455Z"},{"reviewer":"Christa VanMeter","starRating":"FIVE","updateTime":"2025-06-21T13:14:18.070341Z"},{"reviewer":"Rebecca Addleman","starRating":"FIVE","comment":"Everyone was friendly and informative.","updateTime":"2025-06-18T12:44:07.040365Z"},{"reviewer":"Della Grimes","starRating":"FIVE","comment":"The only thing they need improve is greeting the people that walk in the door everyone wants behind the desk with their head down but when I went to the desk she was very nice and helped me","updateTime":"2025-06-12T16:24:30.897061Z"},{"reviewer":"Kimberly Rister","starRating":"FOUR","comment":"Dr. Megan Albert was phenomenal, as usual. She was really thorough and explained each each picture of what was going on behind my eye. She took her time to help get me zeroed in so that I would be seeing the world in the most crisp view possible. These are all reasons why I returned there this year when it was time for my eye exam. Again, she's absolutely fantastic and I would give her 10 out 5 stars!\n\nThe point where I deduct the star above is in the front office staff. In my humble opinion, the young woman who is the receptionist has no business sense about her. The tone of her voice is always sharp and everything she says comes off as rude, sarcastic, or like she just doesn't have the time or interest to help you. To back up the tone of her voice are the facial expressions. Those hover somewhere between boredom and a death stare. She also seems to be very tyrannical in her exchanges with her coworker. All of these things make her really unpleasant to deal with as a customer. If she could be moved to the back of the offices, far away from actually interacting with patients, this office would be great!!\n\nAlso, I was disappointed in the underhanded billing and what seems to be double dipping. I have extra insurance that provides free yearly eye exams. After my exam was completed, I was told by Miss Personality (she doesn’t wear a name tag or introduce herself) that I would have a $30 specialist copay . At no point did anyone inform me that the exam would be charged to my medical insurance instead of my insurance specifically for eye exams until after it was completed and I was checking out. I was very unhappy to say the least, and will be checking into it with my insurance.","updateTime":"2025-06-11T14:57:27.062275Z"},{"reviewer":"Kristi McCool","starRating":"FOUR","updateTime":"2025-06-04T12:52:06.260267Z"},{"reviewer":"Maria Teresa Sanchez","starRating":"FIVE","comment":"Awesome staff thank you pearle vision","updateTime":"2025-06-01T09:35:08.198461Z"},{"reviewer":"Juanita Watkins","starRating":"FIVE","comment":"The eye exam went smoothly. The doctor explained my problem with ease. They were very fast in getting me to my next procedure.","updateTime":"2025-05-31T14:14:20.773553Z"},{"reviewer":"Denise Rexing","starRating":"FIVE","comment":"I was really impressed. I got contacts & glasses. Thank you so much.","updateTime":"2025-05-28T12:12:45.581241Z"},{"reviewer":"Pam Carson","starRating":"FIVE","comment":"Everyone was very nice. No wait and I was very impressed with the Dr I saw. She seems very invested in the quality of care patients recieve. Very nice. Will definitely go back to her.","updateTime":"2025-05-24T13:33:05.419724Z"},{"reviewer":"David Karges","starRating":"FIVE","updateTime":"2025-05-12T13:09:13.702902Z"},{"reviewer":"Bradley Mills","starRating":"FIVE","comment":"It was not to busy for a late morning appointment for my eye exam. Dr. Alberts was thorough and explained everything very well.","updateTime":"2025-05-08T18:42:13.275099Z"},{"reviewer":"jon mccollum","starRating":"FIVE","comment":"Fantastic experience\nStaff was absolutely amazing\nFast and friendly service","updateTime":"2025-05-07T15:39:06.741387Z"},{"reviewer":"Jacqui van Ryneveld","starRating":"FIVE","updateTime":"2025-05-05T11:41:41.439089Z"},{"reviewer":"Karen Rupp","starRating":"FIVE","comment":"I had a great experience at my appointment with Dr. Traci Roll. She was very pleasant and thorough explaining everything in detail. I had several questions and she spent a lot of time answering my questions. I never felt rushed.","updateTime":"2025-05-01T12:53:19.687784Z"},{"reviewer":"Michael Rymer","starRating":"FIVE","comment":"Kind and the flow of the office is pleasing.","updateTime":"2025-04-29T22:16:22.611911Z"},{"reviewer":"James Fleischer","starRating":"FIVE","comment":"All aspects of my appointment were carried out with professionalism, courtesy and patient satisfaction. I believe that I received excellent care for health of my eyes!","updateTime":"2025-04-23T13:20:49.595479Z"},{"reviewer":"Serena Myers","starRating":"TWO","updateTime":"2025-04-19T22:51:50.802167Z"},{"reviewer":"Sarah Butcher","starRating":"FIVE","comment":"Dr. Megan Alberts was an AMAZING doctor. She explains the science and is genuinely invested in getting your vision as good as it can be. Highly recommend her. She's fantastic!","updateTime":"2025-04-16T12:35:44.413022Z"},{"reviewer":"Jeramy Mills","starRating":"ONE","comment":"Dr. Fantastic! Workers HORRIBLE.","updateTime":"2025-04-07T05:59:46.149989Z"},{"reviewer":"johann weiss","starRating":"FIVE","comment":"Very professional service","updateTime":"2025-04-05T13:23:46.837765Z"},{"reviewer":"Mary Casteel","starRating":"FIVE","comment":"I had new insurance and had to change doctors. This place was great, im so happy with their service. Everyone is friendly and thorough.\nI've told everyone I work with about this place since they take our new insurance. Highly recommend.","updateTime":"2025-04-03T12:58:54.883299Z"},{"reviewer":"Anna Dahmer","starRating":"FIVE","comment":"Love Megan! Always great treatment","updateTime":"2025-03-29T12:37:17.093237Z"},{"reviewer":"Stacy Wood","starRating":"FIVE","comment":"Love Dr Albert’s Very Good","updateTime":"2025-03-29T12:35:38.892513Z"},{"reviewer":"J. Cahill","starRating":"FIVE","comment":"Crystal at Pearl Vision was awesome. She took great care of me. The service here at pearl Vision is hands down the best in town. If u need any eye care or glasses do yourself a favor and pay the wonderful ladies at this location a visit. Great service and prices quick order returns on your eye wear.","updateTime":"2025-03-27T21:51:43.157757Z"},{"reviewer":"Chrystal Brantley","starRating":"ONE","comment":"While the staff were pleasant and helpful and the Dr. was knowledgeable, I was disappointed in the underhanded billing. I have extra insurance that provides free yearly eye exams. After my exam was completed I was given a bill for a co pay and for one of the procedures that was performed. At no point did anyone inform me that the exam would be charged to my medical insurance instead of my insurance specifically for eye exams until after it was completed and I was checking out. I was very unhappy to say the least and really could not afford to pay the copay and extra medical charge. If I had been informed before the procedures were done, I would have declined them.\n\nI write all of that to say this. Buyer beware. If you go into this location be sure to ask beforehand about additional charges and question every thing before it is done. The whole experience has left a sour taste in my mouth and I will not return to this location for future services.","updateTime":"2025-03-26T00:33:11.056663Z"},{"reviewer":"Lisa Berry","starRating":"FIVE","comment":"Both doctors and all staff exceeded expectations. All very kind, knowledgeable and professional. Greeted very warmly as soon as you walk in the door. As a side, I received my new glasses in just 3 days! Would highly recommend. 5 stars!","updateTime":"2025-03-25T19:53:43.722779Z"}]