[{"reviewer":"Enrique Perez","starRating":"FIVE","updateTime":"2025-11-06T01:03:48.529785Z"},{"reviewer":"J Roman","starRating":"TWO","comment":"Disappointed… I was here getting eye exam and ordered contacts. That part was good. I had to schedule another appointment for an additional test. I was called to confirm the appointment the day before and I confirmed. Now the day of appointment for the additional test I am told in person at the location that the test can’t be done and I will have to reschedule. This is a training issue that should be addressed. The first issue is that apparently staff should be putting notes when making appointments so staff knows what the appointment is for and secondly the person calling to confirm the appointment should have asked for reason of the visit if there was no comment. The lady that was checking me in also didn’t really acknowledge that she will speak to the staff about the issue. Hopefully she will.","updateTime":"2025-11-04T19:10:02.286150Z"},{"reviewer":"maripili moreno","starRating":"FIVE","comment":"Came in with broken glasses ( my only pair) Lori was super helpful and knowledgeable I walked out with a new pair an hour later. Thank you Lori! Great personality.","updateTime":"2025-10-30T17:01:31.816282Z"},{"reviewer":"AnonymousOne","starRating":"TWO","comment":"Two stars because Dr Lang is a gem. Firstly, the sales associates/assistants or whatever they are called, too many of them and are useless. It’s more young non opticians than doctors and opticians. The problem with this is they can barely assist when there are issues resulting in needing a manager most often. They are nice but they lack professionalism. Too many of this can barely work the equipment or have the basic knowledge to assist with minor issues. Sadly, Emma the manager is rarely there. Never receive a call back when glasses are ready. The culture there is not diverse either. Where are the Asians, Caucasians, Hindi, and African American employees? This area is not a Mexican only community. This area is diverse yet they only hire females of Hispanic decent which seems a bit racist. The blame cannot be put on being bilingual because there are tons of people that are bilingual and tons of people that speak English. Only one Caucasian female optician at this location. If you are Caucasian ,Asian, Indian, or African decent you will not be hired here unless you are a doctor. Lastly, this location is expensive and when you have issues they hate to refund.","updateTime":"2025-10-26T10:23:00.893374Z"},{"reviewer":"Marian Acurio","starRating":"FIVE","comment":"Lori was very nice. She helped me decide what glasses fit the best. And we even had a nice chat. Thank you.","updateTime":"2025-10-03T16:17:25.010139Z"},{"reviewer":"allen zachery","starRating":"FIVE","updateTime":"2025-09-12T02:45:24.612421Z"},{"reviewer":"Elnora Dorsey","starRating":"FOUR","updateTime":"2025-09-10T18:16:03.689066Z"},{"reviewer":"W P","starRating":"FIVE","comment":"Went to get new contacts on 8/22 cuz i was struggling to see computer monitors at work. Mary did my exam & suggested the Total 30 multifocal lenses & now i can see everything!! Thank you Mary for changing my life!!","updateTime":"2025-08-30T16:50:21.871726Z"},{"reviewer":"Tim Saar","starRating":"FIVE","comment":"Dr. Lang genuinely cares - he is always very thoughtful and thorough in his evaluation and recommendations. I have nothing by great things to say about the care I've received at this location. Great job!","updateTime":"2025-08-30T04:39:37.673791Z"},{"reviewer":"bulls123199","starRating":"ONE","comment":"Been coming here for years. Unfortunately isn’t how it used to be. I would go elsewhere or a different location. Terrible service and employees are useless. Would not recommend coming here if you’re looking to purchase glasses","updateTime":"2025-08-27T22:48:57.766387Z"},{"reviewer":"Abraham Najera","starRating":"FIVE","comment":"Grace was incredibly helpful and very polite.","updateTime":"2025-08-25T21:44:12.494373Z"},{"reviewer":"Sandy Wingstrom","starRating":"ONE","comment":"After many years of going to and using this location and same Dr and being satisfied first time every time I am not satisfied with the product I received this visit. I informed them immediately upon receiving the product and I have done everything they asked exchanged the product several times among other things they requested of me. The product is not right. I have reached out to the local store. And have been ignored. At this point all I’m asking is a refund for the product itself. Not the whole visit just what I paid for the product itself.","updateTime":"2025-08-19T10:50:45.819219Z"},{"reviewer":"Anais A Cisneros","starRating":"FIVE","comment":"My daughter’s first time getting contacts, and Lori was so kind and patient showing her how to properly put them on and take them off. Thank you Lori for your help today!","updateTime":"2025-08-12T17:06:27.148619Z"},{"reviewer":"Viviana Perez","starRating":"FIVE","comment":"Great customer service, especially from Lori! She helped us find the perfect pair for my daughter and gave useful information for the future! Will def. Be back.","updateTime":"2025-08-08T15:32:14.057767Z"},{"reviewer":"Danny Deleon","starRating":"FIVE","comment":"Amazing service","updateTime":"2025-08-05T20:43:32.841592Z"},{"reviewer":"Dariel Mata","starRating":"FIVE","comment":"shoutout to Lori for the good service","updateTime":"2025-07-30T22:24:05.819861Z"},{"reviewer":"franz erhardt","starRating":"FIVE","comment":"I just arrived from Europe with broken glass. The team at Pearle helped me and fixed my glasses immediately. I was overwhelmed by the kind and helpful service. Thank you!","updateTime":"2025-07-23T15:30:40.866132Z"},{"reviewer":"Andrea Green","starRating":"FIVE","comment":"Lori was super helpful, helped me find cute frames and even the right lenses","updateTime":"2025-07-16T20:37:42.458061Z"},{"reviewer":"Marie Canet","starRating":"FIVE","comment":"Just want to say that this location is top tier customer service. I’ve been a long time customer at Pearle Vision. I was visiting Chicago from out of state and my only contacts I had were damaged. I was attended by Lori who I explained the situation. And she quickly and efficiently saved my eyes sight during my stay in town. Thank you Lori!","updateTime":"2025-07-11T17:02:49.397594Z"},{"reviewer":"William B","starRating":"FIVE","comment":"Fantastic service as always. Dr Blase is one of the best. Grace was outstanding helping me with lenses.","updateTime":"2025-07-07T16:07:46.386473Z"},{"reviewer":"Kim Green","starRating":"FIVE","comment":"I love my glasses the staff there are very helpful.","updateTime":"2025-07-05T15:37:56.463875Z"},{"reviewer":"Cristian Flores","starRating":"FIVE","comment":"Had an emergency, my glasses broke and needed a new pair same day, other places said it'd be 10 days, Lori and her team were able to get me new frames and lenses within a hour and within my budget after insurance. I am very happy i came in for the first time ever! Will definitely becoming back for years to come","updateTime":"2025-06-18T22:43:47.583773Z"},{"reviewer":"Nicole Dalitto","starRating":"FIVE","comment":"Good appointment availability for both kids, quick wait times and very patient with kids. Lori was very helpful and quick and Dr Blase is so kind!","updateTime":"2025-06-16T21:08:53.785320Z"},{"reviewer":"Maria Galarza","starRating":"FIVE","comment":"Excellent help from Grace","updateTime":"2025-06-16T01:35:16.398483Z"},{"reviewer":"Gaby M","starRating":"FIVE","comment":"My family and I always go here for our eye exams. They always do a great job with my kids, since they were toddlers. They have very nice frames. The frames range in prices. Depending how expensive your taste is. The doctors are very patient. Certain glasses are ready within one hour. I have a strong prescription, and they always have to be sent out. Whenever I need any repairs to my glasses, they always help. The front desk staff is very friendly and knowledgeable.","updateTime":"2025-06-11T20:05:26.065745Z"},{"reviewer":"Maria Angelica Salazar","starRating":"FIVE","comment":"Grace, an excellent advisor , very gentle and respectful. Thanks for your help.","updateTime":"2025-06-07T21:13:52.709867Z"},{"reviewer":"Richard Houston","starRating":"FIVE","comment":"Every time I come back for my annual appointment, I always have the pleasure of having Grace assist me after my eye exam. She is always so pleasant and professional. Thank you!","updateTime":"2025-06-03T21:38:42.606946Z"},{"reviewer":"David Kateeb","starRating":"FIVE","comment":"Grace provided excellent customer service and helped me pick out the best glasses to fit my budget. She also did all the insurance stuff and explained it so it wasnt so complicated. Great job by this team.","updateTime":"2025-06-03T16:32:18.405031Z"},{"reviewer":"Phildonna R.","starRating":"FIVE","comment":"Lori at Pearle Melrose Park is always very personable. She knows her customers and very helpful.","updateTime":"2025-05-30T18:43:22.792589Z"},{"reviewer":"Joann Perry","starRating":"FIVE","comment":"Grace was very professional and persistent with locating my insurance information and seeing that I received the best care during my visit.","updateTime":"2025-05-27T20:11:54.773953Z"},{"reviewer":"Eric Arroyo","starRating":"FIVE","comment":"Grace was a great help in helping me find glasses","updateTime":"2025-05-23T22:27:43.528631Z"},{"reviewer":"Oscar Romero","starRating":"FIVE","comment":"Grace was incredibly helpful and kind during my visit to Pearle Vision. She made the process of choosing frames and understanding my options easy and stress-free. Her professionalism and friendly attitude really stood out. Thank you, Grace.","updateTime":"2025-05-21T23:04:19.178716Z"},{"reviewer":"dawn Labaun","starRating":"ONE","comment":"Left a message yesterday and no return call back. Was supposed to get a call back 2 weeks ago in regards to trials but nothing . When I was placing the order the total was 3 dollars and some change and she wanted a payment, I explained I can pay that when I pick up she stated I need to pay it. I explained for 3 dollars really, she said \" well it's 6 dollar and some change\" over 3 dollars and now over 6 dollar. I said really. So then she tells me would you like your prescription emailed to you i said yes. So basically she is telling me don't do business with us. She never finished my order. I stated I won't be going back. She just hung up. So unprofessional!!. The Melrose location has still has not sent my prescription to my email after they said they will, so I can order my contact from elsewhere. I am wearing the trials almost 3 weeks. I may write corporate at this point I need my prescription and the trail I have on so I can order my contacts.","updateTime":"2025-05-19T17:05:21.054967Z"},{"reviewer":"Brianna Dulock","starRating":"FIVE","comment":"Lori helped me pick frames that flattered my face and checked all my boxes","updateTime":"2025-05-17T04:44:53.572520Z"},{"reviewer":"Rex Shields","starRating":"FIVE","comment":"Grace Was Amazing 10/10","updateTime":"2025-05-10T16:25:09.769113Z"},{"reviewer":"Margarita Echeverria","starRating":"ONE","comment":"I was wondering how often the display glasses get cleaned up?\nI went for my eye exam and tried a bunch a glasses and 2 days later I ended up with pink eye,lost 4 work days.....just a question..","updateTime":"2025-05-04T23:03:17.267235Z"},{"reviewer":"Stephanie R","starRating":"TWO","comment":"I went here about a month ago. I have never used glasses before but recently I started to experience discomfort in my eyes I decided to go here to get an eye exam and a specialist recommendation. From the moment I went it they weren’t welcoming nor friendly, I’ve told them it was my first time there I never used glasses before, so didn’t know what to expect as far as visit went. To say the least when it was time to pay for my glasses, which by the way the augmentation they prescribed makes my vision more blurry, I found out they were working with a new system. Now don’t get me wrong. I understand how frustrating that can be but they can at least provide a good service or apologize for the long delay. Ladies were going back-and-forth asking questions almost as if not all of them receive any training on the new system before going live. It is just unfortunate that this was my experience after 20+ years of me stepping into office. And maybe if I just would have gone a different date I would have received a professional experience.","updateTime":"2025-04-30T23:00:31.679251Z"},{"reviewer":"Charles Pawlowski","starRating":"FIVE","comment":"Great service.The entire staff was friendly and very professional","updateTime":"2025-04-24T21:05:16.613227Z"},{"reviewer":"eleni dussias","starRating":"FIVE","comment":"Very good experience at this location. Grace went above and beyond with my indecisive daughters providing different frame options for them. Highly recommend!","updateTime":"2025-04-13T17:09:13.260616Z"},{"reviewer":"Vivian Salazar","starRating":"FIVE","comment":"Grace! was great. Nice, patient and informative! I’ve been coming here for years. Never disappointed.","updateTime":"2025-03-31T15:14:00.509473Z"},{"reviewer":"Patricia Blanco","starRating":"FIVE","comment":"I have been a loyal customer of Pearle Vision for my entire life. Even if I were to relocate, I would continue to return to this store. The doctors and staff have consistently provided exceptional service. In particular, Grace has been incredibly kind and attentive, always assisting me in finding the perfect glasses.","updateTime":"2025-03-19T22:56:43.001722Z"},{"reviewer":"JOSE HUERTA","starRating":"ONE","comment":"I went into Pearle Vision Winston Plaza to have a pair of new lenses made, they offered me a pair of progressive lenses but they warned me that it is not for all people so I took the risk of buying them (I provided my own frame) and the cost was around $670 dollars, the price was high but it is worth it when the customer is satisfied. At first it was $566.42 but later they called me to tell me that they did not charge me for the exam. $108 more and that was where it no longer seemed cheap to me; 3 weeks passed and the glasses were bothering me to focus when driving and they definitely do not help me to work on my computer so I came back and they changed them for new ones just to use with the computer and they looked very good but My problem was when they told me that the change would be EVEN EXCHANGE (An \"even exchange\" means a trade or transaction where both parties give and receive something of equal value) And for my part it is not EVEN at all - Paying almost $700 dollars for a pair of glasses and I also provided the Frame changing from progressive lenses to regular lenses can't be called EVEN at all - but anyway they told me it's the company's policy; I can't do anything about that, I just leave a little Light Reading on this site to vent my frustration. Thank you for taking the time to read this review to the end.","updateTime":"2025-03-13T19:36:38.374242Z"},{"reviewer":"Kathy Burdick","starRating":"FIVE","comment":"Grace was so very patient and helpful finding the right frames for me! I thought I knew what I wanted until she brought out other frames she felt I would like and fit better. She hit it on the nose! Can't wait to pick them up. She deserves a raise since it is so hard now a days to find good workers especially those with the patience and kindness to work with the public.","updateTime":"2025-03-08T18:18:02.954231Z"},{"reviewer":"Lawrence Landfair","starRating":"FIVE","comment":"Grace B. is a saint and made my visit the highlight of my day!","updateTime":"2025-02-22T22:36:47.668701Z"},{"reviewer":"Chachi Theone","starRating":"FIVE","comment":"Grace was very nice and helpful","updateTime":"2025-02-22T00:20:59.727262Z"},{"reviewer":"Victor Santana","starRating":"FIVE","comment":"Pleasant experience. Workers are very kind and attentive","updateTime":"2025-02-19T02:09:38.458411Z"},{"reviewer":"Alea Jezierski","starRating":"FIVE","comment":"We love Lori!!","updateTime":"2025-02-18T14:41:36.413265Z"},{"reviewer":"Martin Medina Jr","starRating":"FIVE","comment":"Friendly staff all around","updateTime":"2025-02-15T22:30:49.211780Z"},{"reviewer":"Tara Shah","starRating":"FIVE","comment":"Mrs.Grace is so kind and polite! I have a memory of her teaching me how to wear contact lenses, and now I always remember her whenever I go to Pearl Vision. She is an amazing person at Pearl Vision, and I am very grateful for her being there the day I was trying to put in contacts!","updateTime":"2025-01-30T23:31:14.294421Z"},{"reviewer":"Ronald Gillis","starRating":"FIVE","comment":"Lori has been a great help over the years. She is very knowledgeable on her expertise. Highly recommended. Lori is a great example of taking care of the customers needs . Will continue to do business. Thanks Lori.","updateTime":"2025-01-28T16:07:42.218942Z"}]