[{"reviewer":"Carlos Castillo","starRating":"ONE","comment":"I do understand time frame but if I got apoiment at one time it have to be on that time don’t like to waste my time and I was here 45 min early bad service.","updateTime":"2025-09-16T15:54:30.722562Z"},{"reviewer":"Sarina Katriel","starRating":"THREE","comment":"The dr is great and kind. However, three times I’ve spent hundreds on two to three pair of glasses each time and every time they have to be sent back for vision adjustment. This time they sent back and redid exam and there was slight difference. The girl at front with long blond hair argued with me on the placement measurement of the bifocal. Telling her the lady at the front center desk measured and even said it was wrong she still argued with me. After 15 min she decided to remeasure and I was correct as was the lady at center desk. The first measurement was wrong and that person sat there watching and never stepped up. No apology from either women. Two weeks later I just received them back and I still cannot see. HUNDREDS of dollars spent and can’t use them. When I left after sending back last time two of the women (one was original one who did measurements) were behind counter whispering and looking at me. When I left and turned around as my purse caught the door I saw them rolling their eyes. Not too professional. I’ve been more then patient and again the dr and Michael have always been very kind and done their best but this time between hundreds $$$ wasted and being snickered at and treated snobby by the one long hair blond I’m not sure I will be going back. I’ve always been kind, never nasty, and have spoken kindly and even in texts with them told them have a good day or weekend. It’s not my fault whoever is making the lenses has it to where I cannot see. Someone please explain this to me.","updateTime":"2025-09-13T19:42:45.623171Z"},{"reviewer":"Tim Settles","starRating":"FIVE","comment":"Fantastic experience! Misty is phenomenal...friendly, knowledgeable & professional! Dr Cayon is extremely patient throughout the entire exam process. Michelle was also exceptional to work with in the eyeglass selection process. Definitely a five star experience from start to finish! Highly recommended!","updateTime":"2025-08-23T23:08:23.643902Z"},{"reviewer":"Keith C.","starRating":"FIVE","comment":"I cannot say enough good things about this Pearle Vision business! I stopped there today after visiting a few other vision stores trying to find plastic frames for a pair of sunglasses that had broken. The other establishments were of no help at all wanting me to look for new frames myself, however, not the case at this Pearle Vision store. From the moment that I walked in and received a welcome and initial help from Michelle the General Manager to Michael the owner who personally found a pair of frames that fit my lenses perfectly within just a few minutes I was treated the best customer service and support that I have received in a long time! I highly recommend this place for all of your vision needs; they certainly have gained another customer in me by their actions today!","updateTime":"2025-08-15T19:40:24.701393Z"},{"reviewer":"Sonja M","starRating":"FIVE","comment":"From the staff in the front to the doctor (Dr. Harrell), everything was fantastic! Very nice, helpful and informative! Will return every year and recommend to anyone needing an eye doctor!","updateTime":"2025-08-13T21:34:26.942061Z"},{"reviewer":"Donna Peterich","starRating":"FIVE","comment":"Very friendly staff and so willing to make sure my eye appointment was a great experience! Dr Laskerr was on time, had great expertise with eye care, and I walked out with a new prescription in no time! Iris was super patient and made sure I had the perfect set of new glasses and helped with my insurance. Would stronly recommend this Pearl Vision in Lakeland","updateTime":"2025-08-03T23:21:39.051450Z"},{"reviewer":"Lauren Valdivia","starRating":"FIVE","comment":"The doctor and the office staff were kind, pleasant and knowledgeable.","updateTime":"2025-08-03T17:51:45.804316Z"},{"reviewer":"Niccole Cahill","starRating":"FIVE","comment":"I would recommend this place to anyone. They explain to you what you have going on with your eyes. Show you what your eyes look like compared to good or bad eyes. Very helpful picking out glasses. Try to find the best price from their price to your insurance. Have deals on second pairs. Was able to get a appointment 5 days ahead on the date I needed. No long wait time","updateTime":"2025-08-01T12:20:14.942570Z"},{"reviewer":"Elaine Hudson","starRating":"FIVE","comment":"Very helpful, efficient and Dr Cayon does a great eye exam!","updateTime":"2025-07-11T17:18:04.196924Z"},{"reviewer":"Emma Rosa Carbonell","starRating":"FIVE","comment":"This location feels like family every time we come in. We love it and they always have great choices of frames available. The assistants give you their undivided attention and never rushed answering all questions you may have. They have great tastes to help point you to what is a best frame for your face.","updateTime":"2025-07-03T20:40:05.630078Z"},{"reviewer":"Ryan M","starRating":"ONE","updateTime":"2025-06-07T12:59:23.119108Z"},{"reviewer":"Joni Scott","starRating":"FIVE","comment":"Dr. Lasker was very informative and Iris helped me find just the right pair of glasses for me.","updateTime":"2025-06-04T21:08:35.172926Z"},{"reviewer":"Tiffany Smith","starRating":"FOUR","comment":"The customer service was very good. They were very helpful. They helped me pick out a eyeglasses.","updateTime":"2025-06-04T17:33:37.655896Z"},{"reviewer":"Rebecca Davis","starRating":"FIVE","comment":"Awesome Team. Dr Coyan was great and explained in detail every step of the way","updateTime":"2025-05-31T21:37:05.522355Z"},{"reviewer":"Sammy","starRating":"FIVE","comment":"Great location. Dr. Laskerr cares, gives you an understanding of your eyes. Ladies at front are so helpful, I’ve had great interactions with them all. They helped me find super cute lenses.","updateTime":"2025-05-28T03:34:03.772133Z"},{"reviewer":"Richard Remington","starRating":"FIVE","comment":"A wonderful experience\nThank you to the friendly knowledgeable staff. Iris answered all my questions promptly and was a big help in selecting my new frames.Dr. Harrell was awesome. I would highly recommend this store for all your vision needs.","updateTime":"2025-04-17T20:48:34.483112Z"},{"reviewer":"Thomas Crider (Tom)","starRating":"ONE","comment":"Been using Pearle Vision for my last 4 pair of glasses. The last time they ordered the wrong size lens for my frame. Well they did it again. I have to stay with them for this pair a I used my insurance and that would be a Chinese fire drill if I canceled the current pair of glasses. But, it will be the last time.\nUPDATE: Original order was 3/27. Lens delivered, wrong. Called 4/7 no lens no idea when. Called 4/17 lens MIGHT be in by 4/21.\nI said if not I will cancel the order. The managers response was do you want to cancel right now? Unbelievable. She could not care less about losing 2 long time customers. Very arrogant attitude. It is obvious that she believes they have enough customers they don’t have to be concerned about the dissatisfaction and loss of two.","updateTime":"2025-04-17T16:58:34.547973Z"},{"reviewer":"Henry Philpot","starRating":"FIVE","comment":"I had stopped in this store a couple of weeks ago and had found a pair of glasses I liked, but was indecisive and did not purchase that day. A couple of days ago I returned to look at those pair of glasses again. Could not find them. It was then that one of the associates, Sabine, came to assist me. I explained my situation to her. Over the course of the next hour....she pleasantly and professionally did her best to find those glasses, first of course in the store, and then online to perhaps order, only to eventually find out they had been recalled. She then continued to help me. We put another pair on hold, an further assisted me with some adjustments an lens measurements on two existing pairs of glasses I had with me. It was hard to believe just how willingly helpful Sabine was with me....I fully intend to be back within the week to buy either glasses or lens at this Pearle Vision and from Sabine","updateTime":"2025-04-16T15:31:51.154722Z"},{"reviewer":"Juandedios74","starRating":"FIVE","comment":"I had an amazing experience at Pearle Vision in Lakeland, FL! From the moment I walked in, the staff was incredibly welcoming and professional. The eye exam was thorough, and the optometrist took the time to explain everything clearly.\n\nThe selection of frames was impressive, and the team helped me find the perfect pair that suited my style and budget. The customer service was top-notch, and they made sure my glasses fit perfectly before I left.\n\nIf you're looking for expert eye care and a fantastic selection of eyewear, I highly recommend Pearle Vision in Lakeland. I’ll definitely be returning for my next eye exam!","updateTime":"2025-03-26T12:55:28.338562Z"},{"reviewer":"Diana Jacobs","starRating":"FIVE","comment":"I would like to recommend Dr. Lassker! I have a couple of diseases that affect my vision. I got a thorough eye exam. Dr. Lassker took the time to review it with me showing me the pictures of my eyes and what he was looking for. He is excellent and I highly recommend him. Also the assistant that did the testing explained everything so I knew what to expect. I did not need new glasses this time and was not pressured to buy any. I will continue to come to them as their customer service is excellent!","updateTime":"2025-03-24T17:21:45.670185Z"},{"reviewer":"joanna graff","starRating":"FIVE","comment":"They are all so very nice and happy to help answer any questions you have. Dr. Laskerr is very knowledgeable and kind. He takes the time to sit with you and explain what he sees and discuss what options will benefit you.\nHighly recommend!","updateTime":"2025-02-20T15:58:06.975872Z"},{"reviewer":"Wes Adkins","starRating":"FIVE","comment":"It was really the best experience i've ever had with an eye exam. The Doctor was thorough, thoughtful and explained everything very well.","updateTime":"2025-02-20T02:05:33.353613Z"},{"reviewer":"Caitlin Moriarty","starRating":"FIVE","comment":"I needed to get new lenses and frames and I decided to go to Pearle Vision in Lakeland on the strength of their customer service when I called to inquire if they took my vision insurance. Someone picked up the phone right away! I was able to go in that weekend and worked with Iris to choose my new glasses and sunglasses. She said they would likely take 2-3 weeks, but were ready the next weekend. Lisa helped to fit and adjust my new glasses, not hurrying, so I have a great fit. I later had to go in for an adjustment (loose earpiece) and Jose was able to fix it right away. I would recommend Pearle Vision to anyone who needs new glasses. Their customer service is excellent.","updateTime":"2025-02-12T22:46:39.601127Z"},{"reviewer":"Ja'Nell Glover","starRating":"FIVE","comment":"Michell, thank you so much for exceptional service going above and beyond the call of duty! God bless you abundantly🌹","updateTime":"2025-02-05T19:17:15.193911Z"},{"reviewer":"Michelle Andrlik","starRating":"FIVE","updateTime":"2025-02-04T03:53:18.503941Z"},{"reviewer":"Katie Boone","starRating":"FIVE","comment":"The eye doctor was great with my neurodivergent 6yo. Every staff member was so friendly and helpful! This place is so great with kiddos. We loved our experience here! Absolutely coming back.","updateTime":"2025-01-31T21:48:19.450540Z"},{"reviewer":"Kara Minnifield","starRating":"FIVE","comment":"I bring my entire family here for all of our vision needs. The doctors are both great!. The staff is always friendly and willing to help. We get eye exams and purchase multiple pairs of glasses here each year for me, my husband, and two of our children!","updateTime":"2025-01-17T19:03:03.430587Z"},{"reviewer":"Amy Lightsey","starRating":"ONE","comment":"This all started in August. We went here at the recommendation of a friend. I took my three children here. I checked everyone out of school and an accident occurred so I called to tell them we’d be late (only about 5 minutes). They said it was fine. When I arrived, I was greeted and told that since we were late we shouldn’t be seen but she’d go check to make sure. This really rubbed me the wrong way but they still “agreed” to see us so we sat and waiting. Some of the staff were so nice so don’t get me wrong but customer service was lacking. My daughter got fitted for contacts as did I. My son just had an eye exam. All went well. I wasn’t a fan of how the doctor spoke to my son as he was quite short with him and with him being autistic, I know he can be a bit much. I let it go. Before walking out, I asked the front for her glasses prescription with the pupil distance so I could order her glasses and was told no, not unless we bought glasses from them directly. We got our trial contacts and had a follow up scheduled but having gotten a new schedule, we weren’t able to make it and with no weekend hours for them, coming back in was nearly impossible. Here’s where my frustration is, I called in to ask to have my daughter’s prescription emailed to me, I can’t. I would have to have her completely reexamined and a new trial done in order to get her a prescription. This doesn’t make any sense. I now have to pay out of pocket, have the same exam done, come back in again to say her trials do just fine? They said they have to see the contacts on her eyes, but we were there, they saw them on her eyes, she didn’t complain once, why must you see them again? And why do I now have to pay double? I would love my money back. What a waste of time. There has got to be some type of middle ground.","updateTime":"2025-01-14T20:48:30.782055Z"},{"reviewer":"Hannah Tidwell","starRating":"TWO","comment":"Do not book here unless your willing to spend the whole day here! Had a 1pm eye appointment and it's 4:10pm and still not done. This ridiculous Dr. Cayon apparently has no sense of others people's time. This is unacceptable to me but i guess if you don't mind spending 4 hours to get your eyes checked go ahead.","updateTime":"2025-01-04T21:12:32.140786Z"},{"reviewer":"Christina","starRating":"FIVE","comment":"Lisa the young lady who helped me was wonderful. The Best experience I have ever had buying glasses. Helpful,kind and knowledgeable. Wonderful experience. Thank you.","updateTime":"2024-12-19T04:38:22.367293Z"},{"reviewer":"Corky Devendorf","starRating":"FOUR","comment":"What they were doing and how my situation is affected was explained to my satisfaction. Took his time and would recommend.\nI would also add that my frames are 3 years old but in excellent condition. I'm just getting lenses.\nI had been to the place with the owl before that and those frames started to degrade in just a couple months. There is NO comparison in the quality.\nThat being said, I was not all that happy with the tint. It seems to be delaminating, so Im not getting that again.","updateTime":"2024-12-18T01:53:16.303763Z"},{"reviewer":"Dustin Shay","starRating":"FIVE","comment":"The staff and the doctor were great. I've been a patient here a few years now and it is consistently good!","updateTime":"2024-12-11T19:05:44.530875Z"},{"reviewer":"Bill Robinson","starRating":"FIVE","comment":"Great Store, Best Rx I have received. Doctor Lasker and The Staff are courteous and friendly. Lisa has been very helpful every time I have been there.","updateTime":"2024-12-11T18:09:51.573542Z"},{"reviewer":"Earl Francis","starRating":"FIVE","comment":"Love you pearl vision . Professional staff and very knowledgeable. Been with them over 14 yrs. strong . Recommend anyone to stop in and check out their services & eyeglasses....","updateTime":"2024-11-13T01:30:02.506825Z"},{"reviewer":"Peggy Clark","starRating":"FIVE","updateTime":"2024-10-03T07:16:00.988856Z"},{"reviewer":"Magdalena Munive","starRating":"FIVE","updateTime":"2024-10-03T05:32:32.949985Z"},{"reviewer":"Andy Frederique","starRating":"FIVE","updateTime":"2024-09-21T13:53:05.993850Z"},{"reviewer":"Meaghan Morriseau","starRating":"TWO","comment":"Been a customer since 2021/22. Almost everyone worked hard and with curtesy to make sure my lenses were prescribed properly. The ladies up front were very nice and showed great customer service. Unfortunately, there is always someone that has to ruin things for others, and that person is Misty. Every time I came by the store, she had that \"look\" on her face ...like she just didn't like working there. Last time I was there, I put on some random frames and since she was close by I asked her if the frames were OK and she replied that she is \" not here to give opinions because she only works for the doctor\". Misty has very poor customer service skills and she made sure I was aware of that fact.","updateTime":"2024-09-05T15:41:29.142350Z"},{"reviewer":"Alyssa Schott","starRating":"FIVE","comment":"My son just started kindergarten and the school did an eye exam and sent a letter home saying he needed to see an optometrist/ophthalmologist. After making several different phone calls and not being able to find a place that could see my son (because he's under 6) I fell upon Pearle Vision & Dr. Lasker. I made the appointment online, received a text the next day to confirm his appointment (and also confirmed they could see him even though he is 5 years old). We went to the appointment and found out my son is farsided and actually does need glasses. I'm very glad Dr. Lasker's office could get him seen so soon, and now after meeting Dr. Lasker and his team, I plan on scheduling myself for an exam soon. I highly recommend this office!","updateTime":"2024-09-05T14:48:07.355722Z"},{"reviewer":"Adriana Hernandez","starRating":"FIVE","comment":"The best Eye clinic i have ever been. The staff are si helpfull they made sure i understood what and what not my inaurance covers. They take there time to explain every info about my insurance. As soon as you go in you can feel a positive vibe i jst l9ve the staff. Oh qnd the Dr's are amazing. Love how they took there time to make sure you get the right prescription to your vision.This was my first time going for a check up on my vision at Pearl Vision. I definately recommend Pearl Vision 100%. I will definately have to make appointments for my kids.","updateTime":"2024-09-03T22:39:01.108978Z"},{"reviewer":"ERIKA MORENO","starRating":"FIVE","comment":"I love the service of this Pearl Vision from the staff that greets you to the ones helping me with the selection and process of pick up the glasses.The doctor assistant is very professional and makes everything flows smoothly and of course Dr. Cayon is great, he takes his time explaining everything and makes sure you get the best results for your eyes glasses. I recommend 💯","updateTime":"2024-08-20T19:05:14.290851Z"},{"reviewer":"Vilmarilys Morales","starRating":"FIVE","comment":"I love this place everyone is always nice very professional I really love to come here! My 3 kids and I (soon my husband) are custumer /patient of Dr.G.Mark Laskerr. Thank you for everything! I really recommend this place. good customer service everything nice and clean good price!","updateTime":"2024-08-15T18:24:51.741831Z"},{"reviewer":"Roula Krakos","starRating":"FIVE","comment":"I’m so grateful I found this clinic! I was finally able to get some answers after seeing other physicians. Dr. Alex Cayon was very thorough and knowledgeable. The staff was very nice and professional. 10/10!","updateTime":"2024-08-05T17:39:11.137032Z"},{"reviewer":"Melissa McIntyre","starRating":"FIVE","comment":"I love Dr. Cayon and the staff are wonderful. I would highly recommend Pearl Vision at Lakeside Village.","updateTime":"2024-08-05T13:05:54.340Z"},{"reviewer":"Pamela Boyd","starRating":"FIVE","updateTime":"2024-07-25T09:59:50.053185Z"},{"reviewer":"John Reinert","starRating":"FIVE","comment":"Have to give 10 stars to Lucinda she has been awesome. every time I break my glasses she gets them fixed or reshaped whatever we need she is there. Such a pleasure to work with","updateTime":"2024-07-13T18:36:44.203771Z"},{"reviewer":"Amary LaSalle","starRating":"FIVE","comment":"Great Staff !Love this office !","updateTime":"2024-06-22T17:58:11.730556Z"},{"reviewer":"Giovanni L","starRating":"FIVE","comment":"Luicienda was amazing help very much in finding the perfect fit for me!","updateTime":"2024-06-22T16:36:48.772342Z"},{"reviewer":"April Gustetter","starRating":"FOUR","comment":"I want to start by saying the customer service at the Lakeland Pearle Vision center was 5-star, and if I could have given the overall experience a 4.9, I would have. Carmen was my first contact when I was comparison shopping, and she pointed out a pair of glasses she felt met my choice of style. She then gave me a quote, put it on the back of her card, and off I went to narrow down my choices. When it came time to make an eye exam appointment, Pearle Vision was the best price of several locations, so I got my exam there. Misti was my tech and was easy to talk to, professional, and knowledgable. After she prepared me for the doctor, I had the rest of the exam. Dr. G. Mark Laskerr had great \"bedside manner\" but I couldn't help wondering if I was properly answering his questions. It is SUCH a subjective process, and the doctor can only do his best to match what I'm giving as answers to what he sees clinically. I knew there'd been a noticeable change in my vision, and I knew I had a somewhat complex set of factors, so I crossed my fingers and hoped for the best. I returned to Carmen who brought up my quote and was able to give me a further discount (which I so appreciated, having no vision insurance). When the glasses came in, I wanted to believe that the potency of what I was experiencing would settle in over an adjustment period. They said to give it a week and if it didn't seem right after that, to come in for correction. I jotted down what I was experiencing and when the week was up, I contacted them and we agreed I'd come in. No appointment was needed, which was great. I met with Lisa, who was presented as a miracle worker by Misti, and it wasn't long before I felt confident she would ultimately give me the glasses that were just right for me. I gave her my notes, and her thoroughness was incredible. Because I couldn't be definitive with some of my answers to her questions (the distance vision was the issue and it was challenging to discern which option was better of the testing methods she provided), she very calmly and surely proceeded with more ways to test. There was no doubt she knew her stuff, and when all was said and done, I was very optimistic that she sussed out the nuances which would lead to a proper prescription. When the new lenses came back, I simply had to bring the new glasses back and they switched the lenses out. Though there was a level of potency from my former glasses (that I had to revert to wearing because the new ones just became too uncomfortable while waiting for the corrected lenses), I felt pretty sure that a normal amount of adjustment through wearing them would result in everything being \"right\" with my new specs. And, without a doubt, that is what happened. I LOVE these new glasses and lenses and I would have given 5 stars if not for the \"miss\" from the outset. It would have been a perfect score if the the exam and first set of lenses yielded the result the rest of the process eventually delivered. I don't consider it a fault, however, of Dr. Laskerr, but rather a combination of my responses and his methods, which, frankly, seem destined to miss on the first try, all things considered. My takeaway is this: I WILL return for my next exam/set of glasses to Lakeland Pearle Vision, and I will anticipate a similar scenario if my vision changes noticeably again, because it is a delicate process that may take some finessing to get right. What matters is, THEY GOT IT RIGHT, just as they said they would!","updateTime":"2024-06-08T21:46:29.153326Z"},{"reviewer":"mike brewington","starRating":"FOUR","updateTime":"2024-06-06T15:47:50.508611Z"}]