[{"reviewer":"Britnie Frances","starRating":"ONE","comment":"Dr. Reidy has an awful personality. The reviews about her all correct. She should not be employed here or really anywhere. I would never make an appointment with her again or come back to this office because of her attitude. She has caused pearle vision to lose yet another customer, as I read this is not the first time someone has stopped coming to this office because of her.","updateTime":"2025-09-09T19:38:57.227789Z"},{"reviewer":"T K","starRating":"FIVE","comment":"My son’s glasses were chewed up by our dogs. Denise was incredibly helpful when we went in today and explained the situation. She was able to confirm that we had purchased insurance for his glasses when we bought them several months ago and that a complete replacement would be possible. We left my son’s old, chewed up glasses with Denise, and a few hours later, his brand new glasses were made to his prescription and ready to be picked up. So glad we purchased the insurance for the glasses and grateful with how helpful Denise was. The whole process was so much easier than I was anticipating! With school starting, I’m thrilled that he’ll be able to read everything on the board. Thank you to Denise and the Pearle Vision team.","updateTime":"2025-08-30T01:19:32.103190Z"},{"reviewer":"Felicia Green","starRating":"FIVE","comment":"Victor was absolutely amazing. Very helpful, quick and informative. Great customer service skills and just a friendly person overall.","updateTime":"2025-08-28T19:49:28.457177Z"},{"reviewer":"Brooke Ritchie","starRating":"FIVE","comment":"Got some glasses today. They had a good selection of frames and the sales associate, Victor, was knowledgeable and helpful.","updateTime":"2025-08-28T01:34:53.229135Z"},{"reviewer":"Michelle Lee Rodriguez","starRating":"FIVE","comment":"I contacted the Pearl Vision Office today and the receptionist Trinity was very friendly and informative – she listened to all my questions and explained the process plan thoroughly, making for a very comfortable and positive experience.","updateTime":"2025-08-20T16:38:39.815476Z"},{"reviewer":"Cameron Gomez","starRating":"FIVE","comment":"Victor was so helpful and sensitive to our price point. He gave us the most practical and productive prices that made sense to our situation. Ask for him next time you go!","updateTime":"2025-08-18T18:09:17.689591Z"},{"reviewer":"Tina Villa","starRating":"FIVE","comment":"Victor provided excellent service in an emergency situation. Highly professional, extremely helpful, very responsive to customer input. I will be going to this location for glasses from now on because of this experience.","updateTime":"2025-08-18T15:02:20.371709Z"},{"reviewer":"Mela Po","starRating":"ONE","comment":"Regarding Dr. Beverly Reidy, her demeanor was very unfriendly. She seemed to be very unhappy, tired and she lacks sensitivity when dealing with patients with special needs. There was no greeting of hello from her just: “take a mask”. She may have been having a bad day but she definitely needs to work on her delivery. She was very dismissive and cold. I switched to this office due to the convenience in location. I’d rather drive the extra distance before I allow someone to treat me poorly. Never again!","updateTime":"2025-08-15T20:12:59.891759Z"},{"reviewer":"Arthur Stevens","starRating":"FIVE","comment":"Victor is an absolute gem of a sales associate! From the moment I walked in, he greeted me warmly and made the entire experience easy and enjoyable. He’s incredibly knowledgeable, patient, and truly listens to your needs, whether it’s finding the right frames, explaining lens options, or making sure you’re getting the best value.\n\nWhat really stood out was how much he cared about the details. He offered honest feedback on style and fit, never rushing me, and made sure I left feeling confident in my choice. It’s rare to find someone so genuinely invested in customer satisfaction, but Victor delivers that and more.\n\nIf you’re shopping for glasses, I highly recommend asking for Victor, you’ll be in the best hands!","updateTime":"2025-08-12T15:46:53.369925Z"},{"reviewer":"Teresa Nakouzi","starRating":"FIVE","comment":"Pearle Vision is simply the BEST! Eddie truly cares for everyone who walks through the door, and our family feels especially well taken care of every single time. The customer service is impeccable, and the optometrists are incredibly knowledgeable and thorough — we always feel confident we’re getting the highest quality care AND beautiful, stylish products. Every visit is so pleasant, and we wouldn’t dream of going anywhere else. If you think Costco is good, you owe it to yourself to check out Pearle Vision in Hamden — you’ll see the amazing difference! Thank you Eddie (and Victor!)\nJUST SPECTACULAR!🌟🌟🌟🌟🌟","updateTime":"2025-08-10T16:51:03.617270Z"},{"reviewer":"Miriam H","starRating":"FIVE","comment":"Excellent place! Customer service is top notch here, I recommend this place to everyone!","updateTime":"2025-08-08T18:21:59.886659Z"},{"reviewer":"Tyler Smith","starRating":"FIVE","updateTime":"2025-08-06T20:33:28.855227Z"},{"reviewer":"Vahagn323","starRating":"FIVE","comment":"Went in for an eye exam and purchased two pairs of glasses after 3 years of neglecting this task. The doctor was very friendly and helpful, explaining each part of the exam and enthusiastically answering each of my questions. Diane and Victor assisted me with the selection of my new frames and I came away feeling pretty happy with my decision.","updateTime":"2025-08-01T03:35:51.981188Z"},{"reviewer":"Caroline Wallberg","starRating":"FIVE","comment":"I was so unsure about getting new frames when I got new lenses, but Victor helped me pick out ones that fit my face so well. Super helpful and attentive to my needs and would definitely recommend to anybody who's as indecisive as me!","updateTime":"2025-07-19T16:44:24.747656Z"},{"reviewer":"Joselito Cansino","starRating":"FIVE","comment":"Denise is a very professional and knowledgeable staff. Very pleasant, respectful and very patient. Knows how to deal with customers and knows her job so well. Pearl Vision has a Good Customer Service Attitude. Truly a “goldmine” in your company.","updateTime":"2025-07-18T19:22:27.292076Z"},{"reviewer":"Lilly Knutson","starRating":"FIVE","comment":"Very helpful service and fast assistance finding glasses.","updateTime":"2025-07-16T16:51:32.054993Z"},{"reviewer":"Myasia Johnson (Mya Jonei)","starRating":"ONE","comment":"I had a very frustrating experience at this Pearle Vision. I paid $60 for a contact lens training without being told about the fee beforehand. After completing two separate training sessions, I was promised that a different brand of contacts would be ordered and shipped to my home because the first ones dried my eyes out. That was over three weeks ago.\n\nI’ve called multiple times over the last three months and kept being told I’d get a call back — I never did. When I went in person to ask about the delay and requested a refund since I haven’t received any usable lenses, I was told no. I paid for a service and product I never received, and I’ve been left chasing them down with zero results.\n\nThis has been a complete waste of time and money. I do not recommend this location — customer service is terrible and follow-through is nonexistent.","updateTime":"2025-06-11T20:16:49.069956Z"},{"reviewer":"John Skerritt","starRating":"FIVE","comment":"I have been a customer of Pearl Vision for a little over ten years. The driver for my patronage is Eddy. There is seldom a time that come in and he is not there. He is involved and caring. Recently I was telling him about a young man I coached sometime ago when he was 15. Now in his early 30's he was recently diagnosed with Huntingtons and I was putting a fund raiser together to bring attention to this affliction. Eddy told me how he helps people all the time and asked how he could help. I was honestly taken back with his generosity. We talked about being a member of the community and how important it is to give back. People like Eddy make a difference they are reason you support a store because they are more than a store and that's what differentiates them from any on-line experience\nJohn Skerritt","updateTime":"2025-04-06T13:55:11.084505Z"},{"reviewer":"Tina Escobar","starRating":"ONE","updateTime":"2025-03-20T19:57:32.680781Z"},{"reviewer":"Jennifer Ho","starRating":"ONE","comment":"Terrible place. Here’s what happened: my appointment was rescheduled, I had a long wait despite arriving on time, and they forgot to order my contact lens trials for two weeks. When they finally placed the order, they got the wrong ones. I was hung up on, put on hold for over 15 mins with no call back, and they casually called back reminding me to schedule a follow-up 4 days later—as if nothing had happened. They clearly don’t care about their patients or their work. I ended up going elsewhere and received much better service and care.","updateTime":"2025-03-09T15:16:34.396371Z"},{"reviewer":"Steve Pittelli","starRating":"TWO","comment":"Employees who help with purchasing are great. When it comes time to picking up your glasses and hoping to have them fitted is where it goes down hill. George gave me my glasses - I asked if something could he adjust and he said no. I looked it up when I got home and there’s tons of tutorial videos from optic retailers. He was also on the phone so it was obvious he has no desire to help. I now have to bring my glasses elsewhere to get fitted and will not be returning to this location.","updateTime":"2025-03-07T21:45:43.827666Z"},{"reviewer":"Josue Ricardo Campos","starRating":"FIVE","comment":"Always helpful, always respectful.","updateTime":"2025-02-11T13:10:06.100345Z"},{"reviewer":"Davina","starRating":"FIVE","comment":"Just picked up my new glasses, they are so kind and really want to help you find the perfect match. Thank you Eddie and Leon in particular!","updateTime":"2025-01-25T21:46:09.294507Z"},{"reviewer":"James Blennau","starRating":"FIVE","comment":"Very friendly staff, went in there to get a sample pair of contacts when I didn't have my 6 month supply and helped me out with the whole process. Great place to get eye care.","updateTime":"2025-01-24T19:25:54.929269Z"},{"reviewer":"Kelsey","starRating":"ONE","comment":"Does not accept Tricare despite listing it as accepted insurance. Politely let them know that it should be updated so that they don’t waste other people’s time and was met with a blank stare. Customer service is lacking.","updateTime":"2025-01-22T01:11:50.095300Z"},{"reviewer":"turquoise frazier","starRating":"FIVE","comment":"So thankful for George ! He fixed my Chanel sunglasses very swiftly. A pleasant and quick fix :) great customer service","updateTime":"2024-10-15T16:51:54.629831Z"},{"reviewer":"chantell thompson","starRating":"FIVE","comment":"Denise saw that my 13 year old was very picky and particular about what type of glasses she wanted . Denise was able to find the perfect pair, and even went the extra mile to look in the back for glasses. I love it hear","updateTime":"2024-10-04T19:47:19.223425Z"},{"reviewer":"Leah Davis","starRating":"FIVE","comment":"I have been going to Pearle Vision for over 30 years. The customer Service is amazing. They make the shopping for glasses easy.","updateTime":"2024-09-15T21:54:30.928362Z"},{"reviewer":"Dione Howard","starRating":"FIVE","comment":"At Pearl Vision, you'll find a team of friendly and knowledgeable staff ready to take care of all your eye care needs. They are trustworthy and dedicated to providing excellent service.","updateTime":"2024-08-29T23:51:48.596156Z"},{"reviewer":"Omar Hijab","starRating":"FIVE","comment":"Great place, old fashioned service. Just wanted to have my lenses moved from brighten frame to new frame, and George did that with a smile!","updateTime":"2024-08-22T17:02:34.722133Z"},{"reviewer":"Regjae Charles","starRating":"FIVE","comment":"Eddie went above and beyond helping me today getting my contacts being that I had to wait for my glasses. I’ve been coming here for the past 10 years and he never seems to disappoint. I am grateful to walk out the office seeing clearly again!","updateTime":"2024-08-15T18:42:04.783946Z"},{"reviewer":"Michael Pecoraro","starRating":"FIVE","comment":"Despite a hiccup with my rescheduled appointment not showing up in the system, I still managed to get my exam done and lucked into getting my new glasses on the same day as apparently they had the lenses I needed on site.","updateTime":"2024-08-10T02:10:53.438080Z"},{"reviewer":"Arnab P Banerjee","starRating":"FIVE","comment":"Outstanding service and personal attention by Eddie and the team. I was lucky to walk in an meet them and got my Meta glasses!","updateTime":"2024-07-30T17:09:01.211163Z"},{"reviewer":"Doris Chen","starRating":"FIVE","comment":"I corresponded with Diane to order sunglasses for my family. She made the transaction seamless. Diane demonstrated unmatched professionalism and was an expert in glasses and frames. She is truly a gem!","updateTime":"2024-07-20T01:22:38.679106Z"},{"reviewer":"Alec Mikolinski","starRating":"FIVE","comment":"I have been going here for years and always had a great experience. The owner Eddie m really cares about his work and he’s a really nice guy. They also make their glasses on site same day which is really helpful. I recently moved and switched eye doctors but didn’t have as good an experience and despite the longer drive I now go back to Pearle Vision.","updateTime":"2024-07-15T01:00:40.421162Z"},{"reviewer":"Louella Montesclaros","starRating":"FIVE","comment":"Diane was great in helping me pick my prescription sunglasses!","updateTime":"2024-07-13T20:40:26.908574Z"},{"reviewer":"Gerri Winnick","starRating":"FIVE","comment":"Diane was extremely helpful. We had 3 of us and she was great. We needed 2 pairs of glasses and she checked insurance to make sure we were covered. She then checked insuranse on the 3rd person to make sure she was covered for an eye exam and then made the appointment. She even adjusted my glasses I had on. I have been dealing with Pearle Vision for years and they have always been extremely helpful.","updateTime":"2024-07-12T00:30:56.484618Z"},{"reviewer":"Kailen Jade Wiggon","starRating":"FIVE","comment":"My first time coming here was because my only pair of glasses broke and searched this place up to see if I could get it fixed quickly. Eddie immediately took them and fixed them completely free of charge and allowed me to browse and look at other items. Great service! Great store! and such a great selection of beautiful frames. Definitely would come again to replace my frames.","updateTime":"2024-06-22T16:09:26.943236Z"},{"reviewer":"Dorian Rahamim","starRating":"FIVE","comment":"Extremely nice place I am not even a customer but I went in to ask if they would adjust my glasses that were falling off of my face and they did it with a smile and it only took a minute","updateTime":"2024-06-20T18:43:46.010666Z"},{"reviewer":"asvp stewart","starRating":"FIVE","comment":"Eddie was wondering, teaches me how to put in and out my contact with great manner! Absolutely love it","updateTime":"2024-06-18T21:52:18.035704Z"},{"reviewer":"Brenda Lyles","starRating":"FIVE","comment":"Walk in Daine greeted me with a smile and Mr George fix my glasses with no problem will always come back to Pearle vision","updateTime":"2024-06-12T15:22:45.028928Z"},{"reviewer":"Sharon Ryan","starRating":"FIVE","comment":"I went in basically at closing time and the gentleman Eddie Elias stayed a replaced my lenses into another frame while Diane took my demographics and ran my insurance. They both went above and beyond their job description! While I was there another customer walked in to have glasses repaired and again both of them stayed to help until we were both done. This customer service is so worth writing about because it’s not often employees stay late and help a customer out. Pearlvision is a lifesaver especially Eddie and Diane! Wonderful employees who went the extra mile with smiles on their faces! You have a customer for life. I thank and applaud both of you for your over the top service! Thank you","updateTime":"2024-06-11T21:39:24.159607Z"},{"reviewer":"Chisato Kimura","starRating":"ONE","comment":"Mixed up my appointment times then wouldn’t answer the phone to clarify appointment time. When I finally got a hold of them (thirty minutes before my appointment), they told me to come in. I arrived 5-10 minutes late because they confirmed my appointment time so late, then they refused to see me and told me I needed to reschedule. I drove 40 minutes just for them to cancel the appointment because they made a mistake. Don’t waste your time here and go somewhere else","updateTime":"2024-06-07T16:51:47.334889Z"},{"reviewer":"Nathaniel Hines","starRating":"FIVE","updateTime":"2024-06-04T21:13:36.649080Z"},{"reviewer":"Unstable Drinks","starRating":"FIVE","comment":"Eddie the store manager was exceptional. Same day services was so appreciated. My eye glasses were stolen out my vehicle. I came in the store and Eddie took care of me right away. I am beyond pleased. 👋","updateTime":"2024-05-22T19:48:53.473330Z"},{"reviewer":"Jeannine Porto","starRating":"FIVE","comment":"Cynthia is amazing she made my experience flawless and I love the glasses I picked out.\nThank you Pearle Vision","updateTime":"2024-04-30T10:51:19.054675Z"},{"reviewer":"Jasmin Auguiste","starRating":"ONE","comment":"My experience with DR.REIDY at Pearle Vision in Hamden fell far below my expectations. From the outset, I felt belittled and disrespected. The requirement to wear a mask could have been communicated with more tact because I have an understanding of health precautions. Additionally, inconsistent instructions regarding where to place my belongings left me feeling confused and overlooked.\n\nThroughout the appointment, I felt repeatedly interrupted and disregarded whenever I tried to share my concerns or explain my needs. Instead of addressing my eye care concerns, the focus seemed to be solely on providing a quick prescription. This lack of attentiveness and professionalism was disappointing.\n\nMoreover, the way my profession was questioned and the failure to acknowledge or address my eye care needs further exacerbated the negative experience. It felt as though my concerns were dismissed without proper consideration.\n\nIn a professional setting Dr.Reidy I expect a higher level of professionalism and respect for the customer's needs. Regardless of personal circumstances, employees should prioritize providing excellent service. Unfortunately, my interaction left me feeling undervalued and disrespected.\n\nI hope that you Dr.Reidy take this feedback seriously and work towards improving your customer service standards in the future to colored people. I say this with reason behind it because I stood there and saw your interaction with another customer nothing like what I experienced complete opposite.","updateTime":"2024-04-20T13:32:51.493187Z"},{"reviewer":"Gabrielle Bynum","starRating":"FIVE","comment":"Needed a quick repair on my glasses and walked in, where George helped me out right away and got me out in under 10 minutes! Quick and easy service. Thanks!!","updateTime":"2024-04-05T21:05:43.502548Z"},{"reviewer":"Ella Fogelman","starRating":"FIVE","comment":"george was extremely helpful. he fixed my broken glasses very quickly and efficiently, and i appreciate it! thank you","updateTime":"2024-04-05T16:48:40.631098Z"},{"reviewer":"Paul civitelli","starRating":"ONE","comment":"Do not go to Pear Vision in Hamden! I never write negative reviews, honestly I've never had such horrible service! People who know me will know that If I am writing a negative review I must have been treated in a way that was not acceptable and I was! to make a long story short, I got glasses in December of last year 2023 and now it is only April 2024 and my glasses are completely scratched! I was sold the cheapest lenses but I have the best insurance! I was scammed! Don't let this place scam you too! There are other places with much better service!","updateTime":"2024-04-02T13:34:06.897895Z"}]