[{"reviewer":"Peter Racz","starRating":"ONE","comment":"New owner new attitude. I will go elsewhere.","updateTime":"2025-08-16T16:53:09.090792Z"},{"reviewer":"Ariel Mennone","starRating":"FIVE","comment":"Dr. Adler is amazing—super friendly and especially great with kids! She genuinely cares about your eye health and takes the time to explain everything clearly, without ever pushing unnecessary products or services.\n\nShe’s also super knowledgeable and stays up to date on research- she told my husband and I about this new program called MiSight, which is supposed to slow the progression of nearsightedness in children. I’ve never heard of it, but it sounds like it might be a good idea for one of our kids. The doctor printed out some information, including a clinical study, for us to read and review. You can tell she’s passionate about what she does and truly wants what’s best for her patients. Highly recommend her!","updateTime":"2025-07-30T18:41:53.977129Z"},{"reviewer":"Heidi K","starRating":"FIVE","comment":"The little plastic nose piece fell off my glasses so I came in to see if it could just be replaced. Not only did Kenny G. replace the piece, he also tightened up my sunglasses which now feel like brand new! All of this came with some fun banter and jokes! Kenny G made me and my husband feel comfortable and entertained while we waited. Way to go Kenny! Customer service is something you majorly succeed at!!! You are so appreciated!","updateTime":"2025-07-08T17:50:52.047501Z"},{"reviewer":"Gretchen LeFever","starRating":"FIVE","comment":"My belay glasses had lost the screw holding the temple in place and I came in, hoping they would fix them for me. Ken did so cheerfully and they didn't charge me either. Very nice!","updateTime":"2025-06-29T13:20:30.139841Z"},{"reviewer":"Robin Jors","starRating":"FIVE","comment":"My husband and I love coming here for our vision needs. The staff is so nice and helpful. We won't go anywhere else","updateTime":"2025-06-23T15:00:47.950051Z"},{"reviewer":"john","starRating":"FIVE","comment":"Previous experience/ doctor was subpar.. this time I had Dr. Adler who is delightful. She's knowledgeable and had great bedside manner. I will be back!","updateTime":"2025-06-22T21:03:35.465856Z"},{"reviewer":"Matthew Girard","starRating":"FIVE","comment":"Said I would never return but management has changed, prices are lower, and Dr. Adler is still there!","updateTime":"2025-06-22T19:41:52.261177Z"},{"reviewer":"LeAnn Boman","starRating":"FIVE","comment":"Dr. Adler and her team are simply the best! I will definitely be back!","updateTime":"2025-06-12T21:58:43.975873Z"},{"reviewer":"Mark Innacito","starRating":"FIVE","comment":"Dr. Adler at the Broomfield office was amazing. Very professional, kind courteous, and caring. I highly recommend seeing Dr. Adler.","updateTime":"2025-06-12T21:37:47.113229Z"},{"reviewer":"Ron C","starRating":"ONE","comment":"Pearle Vision replied to two complaints about the Doctor being unusual and telling stories about her mother with dementia shooting a dog. After one visit here, I believe that happened to these individuals. I met this doctor one time and the stories she told me were unsettling. I will never return here.\nThree different customers have complained about this doctor's odd stories. Three...that means there is truth in what we say.","updateTime":"2025-06-09T03:10:29.933297Z"},{"reviewer":"SteeLow the Dancer","starRating":"FIVE","comment":"My girlfriend accidentally stepped on her glasses and one of the arms fell off. I managed to find the screw and take them in to Kenny and he was very helpful with putting the screw back in free of charge. Very friendly staff so needless to say we will be back once a new pair is needed! Good job Kenny!🤙","updateTime":"2025-06-07T20:22:35.247980Z"},{"reviewer":"Bryce Margolis","starRating":"FIVE","comment":"Kenny has been amazing and the rest of the staff every time I come in here! Kenny is your guy to go if you ever need your glasses ajustesd!","updateTime":"2025-06-06T04:52:11.584760Z"},{"reviewer":"Brenda Evans","starRating":"FIVE","comment":"I have been going to this location for 3 years, and have always noticed their professionalism, friendliness, and caring about really helping me as an individual patient. Dr. Adler is very thorough and takes the time to make sure things are done correctly. She is the only optometrist that I have ever seen (in 35 years of having contacts) that has gotten the prescription right the first time! I trust her, and will continue to come here because of her skill and knowledge.","updateTime":"2025-05-29T04:17:39.038050Z"},{"reviewer":"Madelyn Brown","starRating":"ONE","comment":"I have gone to 3 different locations in the past 12 years that I have need glasses and contacts. This is THE WORST location I have ever been to. They stopped taking my insurance (which is completely ok, I understand that) but they never notified me until I showed up for my annual appointment. Not only that but I have been trying to contact their doctor for WEEKS to get my prescription so I can order contacts online and NO RESPONSE. I called, emailed, and even went in and the guy at the counter said he wasn't able to give me my prescription and that I was just gonna have to keep trying. All I needed was my prescription and they couldn't even give me that. The customer service at this location is terrible, the staff are rude and belittling and make you feel like you shouldn't be there. It's truly sad to say but I will never be returning here ever again.","updateTime":"2025-05-15T18:09:08.126470Z"},{"reviewer":"Jack Chang","starRating":"FIVE","comment":"My son's glasses needed help with a screw and a part of the frame and Kenny G fixed them up. Excellent service!","updateTime":"2025-04-17T20:58:26.651418Z"},{"reviewer":"Ken","starRating":"FIVE","comment":"Thank you, Kenny. Your great service made my day!","updateTime":"2025-02-25T22:31:25.888214Z"},{"reviewer":"P N","starRating":"FIVE","comment":"I have been going to this Pearle Vision location in Broomfield for years. Both the doctors and store staff have always been highly professional and very helpful with every need I have had. I especially recommend working with Chris; she has always expertly helped me navigate the insurance details and has a great flair for frame selection!","updateTime":"2024-12-19T00:45:34.922572Z"},{"reviewer":"Jenny Gonzales","starRating":"FIVE","comment":"Been coming to this location for years. Everyone has been very helpful and knowledgeable. They are experts in what they do. They really try to help you with your glasses selection and provide excellent recommendations. If a prescription needs to be tweaked, and I’ve definitely had that happen, I’ve given them feedback and they worked with me to get it right. I always look forward to my eye appts knowing I’ve got a great to team to help me.","updateTime":"2024-11-26T20:59:50.902059Z"},{"reviewer":"Lian Kang","starRating":"FOUR","comment":"Having gone to different optometrists throughout my life, I know what to expect during appointments and was not disappointed here. The front desk team is friendly and efficient, and Dr. Musson was straightforward and kind. The only reason I am rating four stars is because of time. I hold a personal policy of waiting no more than 20 minutes after a scheduled appointment for a visit since the same is applied for late patients, and I was attended right before I proceeded to walk out.\n\nI understand that sometimes appointments go over a certain time frame, yet time is irreplaceable and I would rather have the security of a provider being on time. The service I received was otherwise wonderful and I would come here again.","updateTime":"2024-11-22T17:41:11.683753Z"},{"reviewer":"Tanya Meyer","starRating":"FIVE","comment":"Jimmy was a great help with my daughter’s broken glasses!","updateTime":"2024-09-20T13:05:29.283102Z"},{"reviewer":"anastacia reynolds","starRating":"ONE","comment":"Wish I could give them no stars. The people that work here are rude and unprofessional including the eye doctor. Please! , if you can, go somewhere else. This is definitely not the place to be. Since you want to respond that you have no record (I figure you would give a crazy response like that). I don’t have to be a patient but my son was. This proves you are definitely unprofessional. Never will I come to this place again.","updateTime":"2024-09-06T17:24:22.143985Z"},{"reviewer":"Gretchen Nickerson","starRating":"FIVE","comment":"I was in town for a wedding and accidentally came with no contact they were so helpful and accommodating!!!","updateTime":"2024-07-25T17:09:32.806900Z"},{"reviewer":"Linda Kraut","starRating":"FIVE","comment":"They were very helpful fixing my granddaughter’s eyeglasses that loss a screw while visiting. Very good customer service.","updateTime":"2024-06-09T01:28:33.804394Z"},{"reviewer":"Brian Clary","starRating":"FIVE","comment":"Walked in with no appointment for a minor eyeglass repair. Walked out less than 5 minutes later with my glasses repaired no charge! Sure...the repair was super minor, but they could have charged for their time and trouble! No way I could possibly have asked for better service! Go! You won't regret it!","updateTime":"2024-06-08T17:51:54.819010Z"},{"reviewer":"Ali Carlson","starRating":"FIVE","comment":"Chris was so helpful and very friendly!","updateTime":"2024-05-15T17:02:19.496392Z"},{"reviewer":"troy johnson","starRating":"FIVE","comment":"Pearle Vision Broomfield was exceptional. Same day service, super helpful & friendly. Knowledgeable, great prices & understanding. Highly recommend","updateTime":"2024-05-09T21:48:28.206456Z"},{"reviewer":"Geoff Hyatt","starRating":"FIVE","comment":"Amazing experience led by a staff that has been there for a long time. Chris is the best in the world.","updateTime":"2024-05-09T00:16:07.694497Z"},{"reviewer":"Dave Bhuyan","starRating":"FIVE","comment":"Same-day prescription eyeglasses in under 3 hours (with an exam). Great job. Thanks.","updateTime":"2024-05-08T22:58:45.251514Z"},{"reviewer":"Thomas Ramar","starRating":"FIVE","comment":"Ester and the entire staff Pearle Vision, Broomfield, have permanently won my business. Their professionalism and friendliness sets a standard that ALL businesses should aspire to.","updateTime":"2024-05-08T22:30:20.735012Z"},{"reviewer":"Angela Gray","starRating":"FIVE","comment":"The staff are so friendly and helpful! They helped my fix my daughters glasses for me while I got to check out the cute new options. Definitely coming back here for our next pairs.","updateTime":"2024-05-08T22:09:30.949467Z"},{"reviewer":"Sean Raneri","starRating":"ONE","comment":"Scumbags, they won't listen to you when you say no multiple times and will convince you to buy over priced frames. Just glorified salesmen that want your money.","updateTime":"2024-05-07T18:17:39.509299Z"},{"reviewer":"Tristan","starRating":"FIVE","comment":"My girlfriend and I went here for a checkup and they all were very friendly. After the exam we were helped by ester and Stacy, they thoroughly explained everything to us including our prescription information, payment information and walked us through the store showing us all the frames, and explaining how they would work with our prescriptions.","updateTime":"2024-05-07T02:50:34.676931Z"},{"reviewer":"Nissa Simmons","starRating":"ONE","comment":"This was, honestly, the worst experience I've ever had at an optometrist. My entire family and I had appointments for eye exams. We arrived to our appointment on time. We ended up waiting for 30 minutes past the time of our first appointment because the eye doctor was not even there yet. While we waited we listened to the front desk staff say horrible things about another patient as well as discuss patient information in front of us. It's never a good sign or a good feeling when you go to seek care somewhere and hear the staff saying awful things about other patients or disclosing protected health information of other patients. It immediately makes me wonder how often they do this and if they would discuss my private health information in front of other patients. It immediately discredits them and completely destroys any confidence of care. After waiting 30 minutes (past our appointment time) we expressed to them that we had another appointment in the day that we would need to get to and were concerned that the tardiness of the provider would cause us to be late to our next appointments. One of the staff suggested we leave a review about the provider because she is \"really bad and always late\". So what does that tell me when the staff does not think the provider is good and then encourages patients to leave bad reviews? Once the doctor finally got there, there was no apology. She took all of us into a room and asked us if we wanted to know why she was late because it was a \"funny story\". Because we were now on a time crunch, we politely declined and said we did not want to know why she was late. She then proceeded to ignore our request and began to tell us why she was late, stating that her mom has dementia and shot her dad's dog awhile ago (not today), but that the dog was old and needed to die anyway. It was at that point we stopped her (because who wants to hear such an upsetting story like that??) and we advised her we were cancelling our appointments and left. There's nothing \"funny\" about a story of someone shooting a dog. The entire experience there was so wildly inappropriate and I'm truly just incredibly shocked by it all. The fact that the doctor was 30 minutes late was so incredibly disrespectful of our time, the staff badmouthing other patients in front of us is so unprofessional (not to mention a violation of protected health laws), and the provider referring to a story about a dog being shot as \"funny\" and proceeding with the upsetting story even after we told her we did not want to hear it. In what world does anyone think any of that behavior by any of those staff and provider is ok?\n\nEdited in response to owner: I stand by my factual review. As a healthcare provider myself I pride myself on my integrity and have high standards for the care I receive and expect from others. The fact that the provider was 30 minutes late to our scheduled appointment was unprofessional and disrespectful of our time. The fact that one of your own staff suggested that I leave a review of the provider because she is “really bad and always late” clued me in that this is likely a chronic issue that should be addressed. The fact that your staff was discussing and bad mouthing other patients in front of us is not only unprofessional but concerning as to a lack of courtesy and respect for your patients and a red flag for potential HIPAA violations. And then when the provider brought our entire family back to a room and proceeded to tell us some story about her mom shooting a dog, even after we politely declined to hear the story, was just not ok. We were very patient with the entire ordeal but the bottom line is that it was really unacceptable and we have a right to quality care. I’m sorry that this upset you and led you to reply questioning what occurred. Your passive aggressive response only further illustrates unprofessionalism. I’ve shared this in hopes that you can take the feedback thoughtfully and improve your care, because I believe everyone should have that opportunity.","updateTime":"2024-05-06T20:05:46.523896Z"},{"reviewer":"Travis Clark","starRating":"FIVE","comment":"Really appreciate this office being open on Saturdays. Saturday morning is super convenient for the family and I'm thrilled the glasses will be there before Mother's Day! They seem very thorough, and the staff is quite friendly as well.","updateTime":"2024-05-06T18:37:44.048802Z"},{"reviewer":"Catherine Ford","starRating":"ONE","comment":"Today at 9:30am, my family and I went into the Pearl Vision at 1285 E 1st Ave, Ste D, Broomfield CO 80020. We had three appointments scheduled for 9:30am, 10am, and 10:30am. We walked in 5 minutes before 9:30am and was greeted by two women who were polite; however, they were very vocal in the front portion of the business, within earshot of me, my wife, and our daughter, discussing how unhappy they were with a patient who was trying to cancel an appointment. The patient wasn't nice via their emails or phone calls, but I shouldn't know that. The front office team felt the need to discuss with each other how they felt about the patient. Then a gentleman walked in that clearly worked there and they started talking about someone's personal patient info. I found out that one of your patients has allergies and that they needed to know that before they were to do the eye exam. The doctor who was scheduled to do me and my family's eye exams walked in the door of the business at 9:52 am on the phone. She came back to the front to discuss insurance information with the front office women before she approached us and told us \"lets go.\" She apologized in the back room for her lateness and then asked if we wanted to know the funny story as to why she was late. I clearly said no and she proceeded to tell us that her mother has dementia and that two years ago she killed her husbands dog. At that point, I turned to the doctor and told her that this appointment was canceled and we left.\n\nIn my entire life I have never been treated with such disrespect from a healthcare provider. Especially when I am the one paying for a service from them. We were even told from the front office women that this is normal behavior for her and she only shows up to her appointments after she has been called, then she leaves her home. This is beyond unacceptable. Your store has great reviews, but none of those reviews match the store atmosphere, so that just shows me that those people that work there are the ones posting false reviews about the company. I highly recommend you take a look at your store, because they are definitely not far from being sued for HIPAA and PHI lawsuits at this point.","updateTime":"2024-05-04T16:23:59.942352Z"},{"reviewer":"Judi Trox","starRating":"FIVE","comment":"I had an eye exam and need prescription glasses now at age 65. This is my first prescription. I felt so taken care of and guided by Esther and Kenney G. They were both amazing. I am happy with my frame choices as they are gorgeous and make me feel pretty and awesome. Thank you Esther and Kenny G. The manager Aaron was so cool too. Judi Trox","updateTime":"2024-05-03T01:33:35.766957Z"},{"reviewer":"Peter Cieslar","starRating":"FIVE","comment":"Great experience! I wish I didn't need glasses, but this is the place to go since I do.","updateTime":"2024-04-28T16:37:27.575101Z"},{"reviewer":"Solomon Aslamy","starRating":"FIVE","comment":"The people here are very welcoming and I would rate this place 10/10.","updateTime":"2024-04-22T01:48:12.026173Z"},{"reviewer":"Bryan Burke","starRating":"FIVE","comment":"Slipped & fell on ice in a parking lot, my glasses case took the brunt of the fall causing the lens retaining wire to break off the frame. Stopped by Pearle Vision in Broomfield and Jen fixed my glasses in less than 5 minutes while I waited with smile - thank you again!","updateTime":"2024-03-09T14:04:39.348101Z"},{"reviewer":"Kiara Mae","starRating":"FIVE","comment":"They are very welcoming and accommodating. Place is well kept and looks nice . Thankful they fixed the screw on my glasses without an appt , quickly. Thank you so much! 10/10 recommend","updateTime":"2024-03-08T20:04:48.186647Z"},{"reviewer":"Susan Darst","starRating":"FIVE","comment":"My prescribed sunglass was broken and I walked in. Jane helped me fix it right away and it fits me perfectly. She was very efficient and kind. Great experience. Thank you.","updateTime":"2024-02-23T17:14:30.784906Z"},{"reviewer":"Damon Barfield","starRating":"ONE","comment":"Pushing into more expensive frames over and over and very rude service.","updateTime":"2024-02-20T22:49:34.396859Z"},{"reviewer":"Dorrian burda","starRating":"TWO","comment":"Staff was kind- but that didn’t make up for the lack of presentation and f out of pocket costs PRIOR to visit.\nDisappointing but expected capitalism.\nA better operational flow would have been better for comfort and understanding of what was going on.\nThanks for taking me early !","updateTime":"2024-02-15T22:47:46.609947Z"},{"reviewer":"Megan Slater","starRating":"FIVE","comment":"Fast, easy! Every one was very nice! I would recommend pearl vision to my friends and family! Very happy with my glasses 🤓","updateTime":"2024-02-10T17:47:00.943027Z"},{"reviewer":"John Douglas","starRating":"FIVE","comment":"I had an issue with a broken frame and Chris helped me with putting my lenses into the new frame. Chris was super friendly, willing to help and was a pleasure to work with. I just recently moved to CO and will now be going to use this Pearle Vision as my new optical shop! That you Chris!","updateTime":"2024-02-03T22:01:36.921049Z"},{"reviewer":"Debra Petersen","starRating":"FIVE","comment":"My mom who is in assisted living broke her glasses. I brought the glasses in and I received the most AMAZING care. The glasses were repaired by the most pleasant person. She quickly took care of me and my mom can see again. Thank you!!!","updateTime":"2024-01-27T19:33:35.367369Z"},{"reviewer":"Terry Smith","starRating":"FIVE","comment":"The staff here is the best. They know what they’re doing and they get to know you a bit during the eyewear selection process. So happy to have a place this good in my hood.","updateTime":"2024-01-27T03:03:01.184805Z"},{"reviewer":"Katie Peterson","starRating":"FIVE","comment":"Jen was super helpful! I had never been in before and was hoping to repair some glasses that had lost a screw. She helped me right away and did not charge me anything. Definitely made me want to go back for my next pair of glasses!","updateTime":"2024-01-23T23:22:26.369894Z"},{"reviewer":"Raevyn Xavier","starRating":"FIVE","comment":"The staff were so kind and helpful! I just needed a new nose pad for existing glasses & appreciated their speedy service. Will definitely come back here to purchase my next pair of glasses!","updateTime":"2024-01-16T21:48:54.188088Z"},{"reviewer":"Samantha Gonzalez","starRating":"FIVE","comment":"my family and I have been coming to this location for several years and each time we leave with a smile. very kind and helpful people to help you find the perfect lenses. it’s always such a delight to see Chris and Aaron","updateTime":"2024-01-07T18:44:01.196182Z"}]